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<p class="MsoNormal"><span lang="EN-US" style="">Hi all,</span></p>
<p class="MsoNormal"><span lang="EN-US" style=""> <br>
</span></p>
<p class="MsoNormal"><span lang="EN-US" style="">I'm customizing the script </span>
<a href="http://requesttracker.wikia.com/wiki/RtUnifiedreminder" target="_blank">http://requesttracker.wikia.com/wiki/RtUnifiedreminder</a> to send a daily report about SLA, with the overdue tickets.</p>
<p class="MsoNormal">I have a series of nested loops, the main is "for each QueueAdminCC send the report to him/her".</p>
<p class="MsoNormal">In order to find the overdue tickets that are up to him/her, I'm using RT::Tickets methods: LimitStatus, LimitDue, LimitQueue.</p>
<p class="MsoNormal"><br>
</p>
<p class="MsoNormal">Here is the question.<br>
</p>
<p class="MsoNormal"><span lang="EN-US" style="">Is there a way to “cache” some parts of filtering so that I don’t have to start filtering from the ground but use the results previously computed?</span></p>
<p class="MsoNormal"><span lang="EN-US" style="">If APIs don't give anything specific, I think the only way is cloning the object RT::Tickets after applying the general filters?</span></p>
<p class="MsoNormal"><span lang="EN-US" style="">In the latter case, would you please give me some hints? Sorry for the dumb question, I'm quite n00b with Perl.</span></p>
<p class="MsoNormal"><br>
<span lang="EN-US" style=""></span></p>
<p class="MsoNormal"><span lang="EN-US" style="">Thank you all!</span></p>
<p class="MsoNormal"><span lang="EN-US" style=""><br>
</span></p>
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<p style="font-family:Calibri,Sans-Serif; font-size:10pt"><span style="color:#000000; font-weight:bold">Alberto Scotto</span>
<span style="color:#808080"></span><br>
<br>
<span style="color:#000000"><img border="0" alt="Blue" src="cid:bf9d25cc1b9b4b7b940226ed5411f887" style="margin:0px">
</span><br>
<span style="color:#808080">Via Cardinal Massaia, 83<br>
10147 - Torino - ITALY <br>
phone: +39 011 29100 <br>
<a href="al.scotto@reply.it" target="" style="color:blue; text-decoration:underline">al.scotto@reply.it</a>
<br>
<a title="" href="www.reply.it" target="" style="color:blue; text-decoration:underline">www.reply.it</a>
</span><br>
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