<div class="gmail_quote"><br>Hi Glenn,<div><br></div><div>Thanks for getting back to me on this question. Of course, they are as follows:</div><div><br></div><div>RT_SiteConfig.pm</div><div>-------------------------</div><div>
<div># This file was generated by running "update-rt-siteconfig-4".</div>
<div>#</div><div># While local modifications will not be overwritten without permission,</div><div># it is recommended the they are instead placed in</div><div># /etc/request-tracker4/RT_SiteConfig.d</div><div>#</div><div>
# Note that modifications to the RT_SiteConfig.d directory won't</div><div># take effect until the update command mentioned above is run again.</div><div><br></div><div># start /etc/request-tracker4/RT_SiteConfig.d/40-timezone</div>
<div># dynamically find out the current timezone</div><div>my $zone = "UTC";</div><div>$zone=`/bin/cat /etc/timezone`</div><div> if -f "/etc/timezone";</div><div>chomp $zone;</div><div>Set($Timezone, $zone);</div>
<div># end /etc/request-tracker4/RT_SiteConfig.d/40-timezone</div><div># start /etc/request-tracker4/RT_SiteConfig.d/50-debconf</div><div># THE BASICS:</div><div><br></div><div>Set($rtname, 'rt.rtsu');</div><div>
Set($Organization, 'rtsu');</div><div><br></div><div>Set($CorrespondAddress , 'rt@rtsu');</div><div>Set($CommentAddress , 'rt-comment@rtsu');</div><div>Set($MaxAttachmentSize , 10000000);</div><div>
Set($FriendlyFromLineFormat, "\"%s\" <%s>");</div><div><br></div><div># THE WEBSERVER:</div><div><br></div><div>Set($WebPath , "/rt");</div><div>Set($WebBaseURL , "<a href="http://rtsu" target="_blank">http://rtsu</a>");</div>
<div><br></div><div># end /etc/request-tracker4/RT_SiteConfig.d/50-debconf</div><div># start /etc/request-tracker4/RT_SiteConfig.d/51-dbconfig-common</div><div># THE DATABASE:</div><div># generated by dbconfig-common</div>
<div><br></div><div># map from dbconfig-common database types to their names as known by RT</div><div>my %typemap = (</div><div> mysql => 'mysql',</div></div><div> );</div><div><br></div><div>Set($DatabaseType, $typemap{sqlite3} || "UNKNOWN");</div>
<div><br></div><div>Set($DatabaseHost, 'localhost');</div><div>Set($DatabasePort, '');</div><div><br></div><div>Set($DatabaseUser , '');</div><div>Set($DatabasePassword , '');</div><div><br>
</div><div># SQLite needs a special case, since $DatabaseName must be a full pathname</div><div>my $dbc_dbname = 'rtdb'; if ( "sqlite3" eq "sqlite3" ) { Set ($DatabaseName, '/var/lib/dbconfig-common/sqlite3/request-tracker4' . '/' . $dbc_dbname); } els$</div>
<div># end /etc/request-tracker4/RT_SiteConfig.d/51-dbconfig-common</div><div>1;</div><div><br></div><div>etc/aliases</div><div>---------------</div><div><div># See man 5 aliases for format</div><div>postmaster: root</div>
<div><br></div><div>rt-su-activities: "|/usr/bin/rt-mailgate --queue rt-su-activities --action correspond --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div><div>rt-su-activities-comment: "|/usr/bin/rt-mailgate --queue rt-su-activities --action comment --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div>
<div><br></div><div>rt-su-advice-centre: "|/usr/bin/rt-mailgate --queue rt-su-advice-centre --action correspond --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div><div>rt-su-advice-centre-comment: "|/usr/bin/rt-mailgate --queue rt-su-advice-centre --action comment --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div>
<div><br></div><div>rt-su-badger: "|/usr/bin/rt-mailgate --queue rt-su-badger --action correspond --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div><div>rt-su-badger-comment: "|/usr/bin/rt-mailgate --queue rt-su-badger --action comment --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div>
<div><br></div><div>rt-su-eastslope-bar: "|/usr/bin/rt-mailgate --queue rt-su-eastslope-bar --action correspond --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div><div>rt-su-eastslope-bar-comment: "|/usr/bin/rt-mailgate --queue rt-su-eastslope-bar --action comment --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div>
<div><br></div><div>rt-su-elected-officers: "|/usr/bin/rt-mailgate --queue rt-su-elected-officers --action correspond --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div><div>rt-su-elected-officers-comment: "|/usr/bin/rt-mailgate --queue rt-su-elected-officers --action comment --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div>
<div><br></div><div>rt-su-falmer-bar: "|/usr/bin/rt-mailgate --queue rt-su-falmer-bar --action correspond --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div><div>rt-su-falmer-bar-comment: "|/usr/bin/rt-mailgate --queue rt-su-falmer-bar --action comment --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div>
<div><br></div><div>rt-su-falmer-shop: "|/usr/bin/rt-mailgate --queue rt-su-falmer-shop --action correspond --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div><div>rt-su-falmer-shop-comment: "|/usr/bin/rt-mailgate --queue rt-su-falmer-shop --action comment --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div>
<div><br></div><div>rt-su-finance: "|/usr/bin/rt-mailgate --queue rt-su-finance --action correspond --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div><div>rt-su-finance-comment: "|/usr/bin/rt-mailgate --queue rt-su-finance --action comment --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div>
<div><br></div><div>rt-su-marketing: "|/usr/bin/rt-mailgate --queue rt-su-marketing --action correspond --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div><div>rt-su-marketing-comment: "|/usr/bin/rt-mailgate --queue rt-su-marketing --action comment --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div>
<div><br></div><div>rt-su-office-manager: "|/usr/bin/rt-mailgate --queue rt-su-office-manager --action correspond --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div><div>rt-su-office-manager-comment: "|/usr/bin/rt-mailgate --queue rt-su-office-manager --action comment --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div>
<div><br></div><div>rt-su-pulse: "|/usr/bin/rt-mailgate --queue rt-su-pulse --action correspond --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div><div>rt-su-pulse-comment: "|/usr/bin/rt-mailgate --queue rt-su-pulse --action comment --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div>
<div><br></div><div>rt-su-senior-managers: "|/usr/bin/rt-mailgate --queue rt-su-senior-managers --action correspond --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div><div>rt-su-senior-managers-comment: "|/usr/bin/rt-mailgate --queue rt-su-senior-managers --action comment --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div>
<div><br></div><div>rt-su-union-computers: "|/usr/bin/rt-mailgate --queue rt-su-union-computers --action correspond --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div><div>rt-su-union-computers-comment: "|/usr/bin/rt-mailgate --queue rt-su-union-computers --action comment --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div>
</div><div><br></div><div><div>rt-su-web: "|/usr/bin/rt-mailgate --queue rt-su-web --action correspond --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div><div>rt-su-web-comment: "|/usr/bin/rt-mailgate --queue rt-su-web --action comment --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div>
<div><br></div><div>rt-su-yorkstore-shop: "|/usr/bin/rt-mailgate --queue rt-su-yorkstore-shop --action correspond --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div><div>rt-su-yorkstore-shop-comment: "|/usr/bin/rt-mailgate --queue rt-su-yorkstore-shop --action comment --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div>
<div><br></div><div>rt-su-laptops: "|/usr/bin/rt-mailgate --queue rt-su-laptops --action correspond --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div><div>rt-su-laptops-comment: "|/usr/bin/rt-mailgate --queue rt-su-laptops --action comment --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div>
<div><br></div><div>rt-su-boxoffice: "|/usr/bin/rt-mailgate --queue rt-su-boxoffice --action correspond --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div><div>rt-su-boxoffice-comment: "|/usr/bin/rt-mailgate --queue rt-su-boxoffice --action comment --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div>
<div><br></div><div>rt-su-lettings: "|/usr/bin/rt-mailgate --queue rt-su-lettings --action correspond --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div><div>rt-su-lettings-comment: "|/usr/bin/rt-mailgate --queue rt-su-lettings --action comment --url <a href="http://rtsu/rt" target="_blank">http://rtsu/rt</a>"</div>
</div><div><br></div><div>I've got a feeling that the database settings doesn't look right in RT_SiteConfig.pm -but if the database was incorrect, surely my web front-end wouldn't function -but it does!</div>
<div>
<br></div><div>Thanks for the input.</div><div><br></div><div>Hesan</div><div><div><div class="h5"><br><div class="gmail_quote">On 23 July 2012 20:38, Glenn E. Sieb <span dir="ltr"><<a href="mailto:gsieb@efashionsolutions.com" target="_blank">gsieb@efashionsolutions.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div>On 07/23/2012 03:24 PM, Hesan Yousif wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Anyone able to assist this at all?<br>
<br>
</blockquote>
<br></div>
Can we see your (sanitized) RT_SiteConfig.pm? How about the relevant /etc/aliases entries?<br>
<br>
Best,<br>
--Glenn<span><font color="#888888"><br>
<br>
-- <br>
Glenn E. Sieb<br>
System Administrator<br>
<a href="tel:%2B1%20201%20809-4958" value="+12018094958" target="_blank">+1 201 809-4958</a><br>
<br>
eFashionSolutions<br>
80 Enterprise Avenue South<br>
Secaucus, NJ 07094<br>
<br>
</font></span></blockquote></div><br><br clear="all"><div><br></div></div></div><div class="im">-- <br><p>Hesan Yousif<br>
IT & Web Manager<br>
University of Sussex Students' Union</p>
<p>T: 01273 877356<br>
M: 07738 995 035<br>
E: <a href="mailto:H.D.Yousif@sussex.ac.uk" target="_blank">H.D.Yousif@sussex.ac.uk</a><br>
W: <a href="http://www.sussexstudent.com" target="_blank">www.sussexstudent.com</a> - <a href="http://www.twitter.com/ussu" target="_blank">www.twitter.com/ussu</a> - <a href="http://www.facebook.com/thestudentsunion" target="_blank">www.facebook.com/thestudentsunion</a></p>
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</div></div>
</div><br><br clear="all"><div><br></div>-- <br><p>Hesan Yousif<br>
IT & Web Manager<br>
University of Sussex Students' Union</p>
<p>T: 01273 877356<br>
M: 07738 995 035<br>
E: <a href="mailto:H.D.Yousif@sussex.ac.uk" target="_blank">H.D.Yousif@sussex.ac.uk</a><br>
W: <a href="http://www.sussexstudent.com" target="_blank">www.sussexstudent.com</a> - <a href="http://www.twitter.com/ussu" target="_blank">www.twitter.com/ussu</a> - <a href="http://www.facebook.com/thestudentsunion" target="_blank">www.facebook.com/thestudentsunion</a></p>
<p>We’d like to hear what you’ve got to say about the Students’ Union, send us your comments, suggestions and questions - <a href="http://www.sussexstudent.com/feedback" target="_blank">www.sussexstudent.com/feedback</a></p>
<img src="http://www.ussusupport.co.uk/html/su_banner.jpg" alt="We're an award-winning Students' Union - Gold Green Impact, Best Bar None Gold & Bronze, SUEI Bronze, Investing in Volunteers, NUS Innovative Student Engagement, Investors in People"><p>
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