<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><span>Hi Sandra, I ran in to something simmiler what I did was under tools > configure > users, I hade to tick </span>
"Include disabled users in search" and selected the user that I what to modify. In the "Modify the user Chamara" "under access control" I had to tick "Let this user access RT" (this would be already selected) "Let this user be granted rights (Privileged)"</div><div><br></div><div>Hope this helps</div><div><br></div><div>Regards</div><br><div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Sandra Wittenbrock <sandra@hpcrd.lbl.gov><br> <b><span style="font-weight: bold;">To:</span></b> rt-users@lists.bestpractical.com <br> <b><span style="font-weight: bold;">Sent:</span></b> Wednesday, 25 July 2012, 5:27<br> <b><span style="font-weight: bold;">Subject:</span></b> [rt-users] User exists but does not show up under Users in the
web interface<br> </font> </div> <br>Hello,<br><br>I'm not sure how to modify this user.<br><br>The user exists but does not show up under Users in the web interface.<br><br>When I login to the database, I can find the user and it says,<br>"Autocreated when added as a watcher"<br><br>How can I modify users who were autocreated? The list of users says,<br>"Privileged users" Is there a way to display unprivileged users.<br><br>I could edit the database directly, but I think I recall reading that<br>could cause some database corruption, and much larger problems.<br><br>Thanks,<br><br>Sandra<br><br><br> </div> </div> </div></body></html>