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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hey Paul,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks for the quick response.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I use the root account when attempting to put watchers on the queues, so I don’t think this is the issue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#0070C0">Greg<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> ptomblin@gmail.com [mailto:ptomblin@gmail.com]
<b>On Behalf Of </b>Paul Tomblin<br>
<b>Sent:</b> Wednesday, July 25, 2012 10:25 AM<br>
<b>To:</b> Betz, Gregory<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> EXTERNAL: Re: [rt-users] Group not found<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">I've seen this exact thing happen when the person trying to add the watchers didn't have permissions to the queues in question. Rather than handling it properly, RT sticks a null queue name into the query,
which the query doesn't like much.<o:p></o:p></p>
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<p class="MsoNormal">On Wed, Jul 25, 2012 at 10:18 AM, Betz, Gregory <<a href="mailto:gregory.betz@thesiorg.com" target="_blank">gregory.betz@thesiorg.com</a>> wrote:<o:p></o:p></p>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hello all,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I am having issues trying to add watchers to most of my queues. When I try to add a user or group I receive the error message “Group not found”.
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I can set watchers for 2 queues (one is the General queue) out of 9 total queues.
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Also, I noticed that the 2 queues that I can set watchers has items under Roles in Group Rights while the queues that I cannot set the watchers does not.
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">The following error message is displayed in /var/log/httpd/error_log<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">======================================================================================================================================================<o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">[Wed Jul 25 12:05:06 2012] [warning]: DBD::Pg::st execute failed: ERROR: syntax error at or near ")"</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">LINE 1: ...nt(<a href="http://main.id" target="_blank">main.id</a>) FROM GroupMembers main WHERE
<span style="background:yellow">(main.GroupId = )</span></span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> ^ at /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 587. (/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm:587)</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">[Wed Jul 25 12:05:06 2012] [warning]: RT::Handle=HASH(0x7fbc4de27b10) couldn't execute the query 'SELECT count(<a href="http://main.id" target="_blank">main.id</a>)
FROM GroupMembers main WHERE (main.GroupId = ) ' at /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 600.</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0x7fbc4de27b10)', 'SELECT count(<a href="http://main.id" target="_blank">main.id</a>)
FROM GroupMembers main WHERE (main.Gro...') called at /usr/local/share/perl5/DBIx/SearchBuilder.pm line 291</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> DBIx::SearchBuilder::_DoCount('RT::GroupMembers=HASH(0x7fbc4febdfb8)') called at /opt/rt4/sbin/../lib/RT/SearchBuilder.pm line 331</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> RT::SearchBuilder::_DoCount('RT::GroupMembers=HASH(0x7fbc4febdfb8)') called at /usr/local/share/perl5/DBIx/SearchBuilder.pm line 1407</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> DBIx::SearchBuilder::Count('RT::GroupMembers=HASH(0x7fbc4febdfb8)') called at /opt/rt4/local/html/Admin/Elements/EditQueueWatchers line 48</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Commands::__ANON__('QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)') called at /usr/local/share/perl5/HTML/Mason/Component.pm
line 135</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4febff68)', 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers',
'RT::Group=HASH(0x7fbc5000f3f0)') called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1292</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Request::comp(undef, undef, 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)') called
at /opt/rt4/local/html/Admin/Elements/EditQueueWatcherGroup line 55</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Commands::__ANON__('Label', 'AdminCc', 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)')
called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4febca88)', 'Label', 'AdminCc', 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)',
'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)') called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1292</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Request::comp(undef, undef, 'Label', 'AdminCc', 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)')
called at /opt/rt4/local/html/Admin/Queues/People.html line 65</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Commands::__ANON__('GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', 'GroupString', '', 'Queue-AddWatcher-Principal-30',
...) called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4feaff30)', 'GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE',
'GroupString', '', ...) called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1292</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Request::comp(undef, undef, undef, 'GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', ...) called at /usr/local/share/perl5/HTML/Mason/Request.pm
line 955</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Request::call_next('RT::Interface::Web::Request=HASH(0x7fbc4fa53370)', 'UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc',
'id', 5, 'UserString', '', ...) called at /opt/rt4/local/html/Admin/autohandler line 49</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Commands::__ANON__('GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', 'GroupString', '', 'Queue-AddWatcher-Principal-30',
...) called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4ea48560)', 'GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE',
'GroupString', '', ...) called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1292</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Request::comp(undef, undef, undef, 'GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', ...) called at /opt/rt4/sbin/../lib/RT/Interface/Web.pm
line 548</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> RT::Interface::Web::ShowRequestedPage('HASH(0x7fbc4feafc00)') called at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 295</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> RT::Interface::Web::HandleRequest('HASH(0x7fbc4feafc00)') called at /opt/rt4/local/html/autohandler line 53</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Commands::__ANON__('UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, 'GroupOp', 'LIKE', 'GroupString', ...)
called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4e16e7c0)', 'UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc',
'id', 5, 'GroupOp', 'LIKE', ...) called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1297</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1292</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Request::comp(undef, undef, undef, 'UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, ...) called at /usr/local/share/perl5/HTML/Mason/Request.pm
line 481</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 481</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 433</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x7fbc4fa53370)') called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line
85</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 85</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Request::PSGI::exec('RT::Interface::Web::Request=HASH(0x7fbc4fa53370)') called at /usr/local/share/perl5/HTML/Mason/Interp.pm
line 342</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Interp::exec(undef, undef, 'UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, 'GroupOp', ...) called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm
line 48</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 48</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::PSGIHandler::invoke_mason('HTML::Mason::PSGIHandler::Streamy=HASH(0x7fbc4d42e258)', 'HTML::Mason::FakeApache=HASH(0x7fbc5000a380)',
'HASH(0x7fbc4fec58c0)') called at /usr/local/share/perl5/HTML/Mason/PSGIHandler/Streamy.pm line 52</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::PSGIHandler::Streamy::__ANON__('CODE(0x7fbc50014e68)') called at /opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm line 255</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> RT::Interface::Web::Handler::__ANON__('CODE(0x7fbc50014e68)') called at /usr/local/share/perl5/Plack/Util.pm line 324</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Plack::Util::__ANON__('CODE(0x7fbc4febe048)') called at /usr/local/share/perl5/Plack/Handler/Apache2.pm line 68</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Plack::Handler::Apache2::call_app('Plack::Handler::Apache2', 'Apache2::RequestRec=SCALAR(0x7fbc4fbb9fb8)', 'CODE(0x7fbc4cd08338)') called at
/usr/local/share/perl5/Plack/Handler/Apache2.pm line 91</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Plack::Handler::Apache2::handler('Apache2::RequestRec=SCALAR(0x7fbc4fbb9fb8)') called at -e line 0</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at -e line 0 (/usr/local/share/perl5/Carp.pm:103)</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> ======================================================================================================================================================<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Any help would be greatly appreciated!<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;color:#0070C0">Greg</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
</div>
</div>
<p class="MsoNormal"><br>
<br clear="all">
<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">-- <br>
<a href="http://www.linkedin.com/in/paultomblin">http://www.linkedin.com/in/paultomblin</a><br>
<a href="http://careers.stackoverflow.com/ptomblin">http://careers.stackoverflow.com/ptomblin</a><o:p></o:p></p>
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