I've seen this exact thing happen when the person trying to add the watchers didn't have permissions to the queues in question. Rather than handling it properly, RT sticks a null queue name into the query, which the query doesn't like much.<br>
<br><div class="gmail_quote">On Wed, Jul 25, 2012 at 10:18 AM, Betz, Gregory <span dir="ltr"><<a href="mailto:gregory.betz@thesiorg.com" target="_blank">gregory.betz@thesiorg.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="blue" vlink="purple">
<div>
<p class="MsoNormal">Hello all,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I am having issues trying to add watchers to most of my queues. When I try to add a user or group I receive the error message “Group not found”.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I can set watchers for 2 queues (one is the General queue) out of 9 total queues.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Also, I noticed that the 2 queues that I can set watchers has items under Roles in Group Rights while the queues that I cannot set the watchers does not.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">The following error message is displayed in /var/log/httpd/error_log<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">======================================================================================================================================================<u></u><u></u></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">[Wed Jul 25 12:05:06 2012] [warning]: DBD::Pg::st execute failed: ERROR: syntax error at or near ")"<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">LINE 1: ...nt(<a href="http://main.id" target="_blank">main.id</a>) FROM GroupMembers main WHERE
<span style="background:yellow">(main.GroupId = )</span><u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> ^ at /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 587. (/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm:587)<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><u></u> <u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><u></u> <u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">[Wed Jul 25 12:05:06 2012] [warning]: RT::Handle=HASH(0x7fbc4de27b10) couldn't execute the query 'SELECT count(<a href="http://main.id" target="_blank">main.id</a>) FROM GroupMembers main WHERE
(main.GroupId = ) ' at /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 600.<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0x7fbc4de27b10)', 'SELECT count(<a href="http://main.id" target="_blank">main.id</a>) FROM GroupMembers main WHERE (main.Gro...')
called at /usr/local/share/perl5/DBIx/SearchBuilder.pm line 291<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> DBIx::SearchBuilder::_DoCount('RT::GroupMembers=HASH(0x7fbc4febdfb8)') called at /opt/rt4/sbin/../lib/RT/SearchBuilder.pm line 331<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> RT::SearchBuilder::_DoCount('RT::GroupMembers=HASH(0x7fbc4febdfb8)') called at /usr/local/share/perl5/DBIx/SearchBuilder.pm line 1407<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> DBIx::SearchBuilder::Count('RT::GroupMembers=HASH(0x7fbc4febdfb8)') called at /opt/rt4/local/html/Admin/Elements/EditQueueWatchers line 48<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Commands::__ANON__('QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)') called at /usr/local/share/perl5/HTML/Mason/Component.pm
line 135<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4febff68)', 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers',
'RT::Group=HASH(0x7fbc5000f3f0)') called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1292<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Request::comp(undef, undef, 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)') called
at /opt/rt4/local/html/Admin/Elements/EditQueueWatcherGroup line 55<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Commands::__ANON__('Label', 'AdminCc', 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)')
called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4febca88)', 'Label', 'AdminCc', 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)',
'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)') called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1292<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Request::comp(undef, undef, 'Label', 'AdminCc', 'QueueObj', 'RT::Queue=HASH(0x7fbc4feb6a28)', 'Watchers', 'RT::Group=HASH(0x7fbc5000f3f0)')
called at /opt/rt4/local/html/Admin/Queues/People.html line 65<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Commands::__ANON__('GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', 'GroupString', '', 'Queue-AddWatcher-Principal-30',
...) called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4feaff30)', 'GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE',
'GroupString', '', ...) called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1292<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Request::comp(undef, undef, undef, 'GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', ...) called at /usr/local/share/perl5/HTML/Mason/Request.pm
line 955<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Request::call_next('RT::Interface::Web::Request=HASH(0x7fbc4fa53370)', 'UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc',
'id', 5, 'UserString', '', ...) called at /opt/rt4/local/html/Admin/autohandler line 49<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Commands::__ANON__('GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', 'GroupString', '', 'Queue-AddWatcher-Principal-30',
...) called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4ea48560)', 'GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE',
'GroupString', '', ...) called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1302<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1292<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Request::comp(undef, undef, undef, 'GroupField', 'Name', 'UserOp', 'LIKE', 'GroupOp', 'LIKE', ...) called at /opt/rt4/sbin/../lib/RT/Interface/Web.pm
line 548<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> RT::Interface::Web::ShowRequestedPage('HASH(0x7fbc4feafc00)') called at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 295<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> RT::Interface::Web::HandleRequest('HASH(0x7fbc4feafc00)') called at /opt/rt4/local/html/autohandler line 53<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Commands::__ANON__('UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, 'GroupOp', 'LIKE', 'GroupString', ...)
called at /usr/local/share/perl5/HTML/Mason/Component.pm line 135<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fbc4e16e7c0)', 'UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc',
'id', 5, 'GroupOp', 'LIKE', ...) called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1297<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 1292<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Request::comp(undef, undef, undef, 'UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, ...) called at /usr/local/share/perl5/HTML/Mason/Request.pm
line 481<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 481<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at /usr/local/share/perl5/HTML/Mason/Request.pm line 433<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x7fbc4fa53370)') called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line
85<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 85<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Request::PSGI::exec('RT::Interface::Web::Request=HASH(0x7fbc4fa53370)') called at /usr/local/share/perl5/HTML/Mason/Interp.pm
line 342<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::Interp::exec(undef, undef, 'UserOp', 'LIKE', 'Queue-AddWatcher-Principal-30', 'AdminCc', 'id', 5, 'GroupOp', ...) called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm
line 48<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 48<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::PSGIHandler::invoke_mason('HTML::Mason::PSGIHandler::Streamy=HASH(0x7fbc4d42e258)', 'HTML::Mason::FakeApache=HASH(0x7fbc5000a380)',
'HASH(0x7fbc4fec58c0)') called at /usr/local/share/perl5/HTML/Mason/PSGIHandler/Streamy.pm line 52<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> HTML::Mason::PSGIHandler::Streamy::__ANON__('CODE(0x7fbc50014e68)') called at /opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm line 255<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> RT::Interface::Web::Handler::__ANON__('CODE(0x7fbc50014e68)') called at /usr/local/share/perl5/Plack/Util.pm line 324<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Plack::Util::__ANON__('CODE(0x7fbc4febe048)') called at /usr/local/share/perl5/Plack/Handler/Apache2.pm line 68<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Plack::Handler::Apache2::call_app('Plack::Handler::Apache2', 'Apache2::RequestRec=SCALAR(0x7fbc4fbb9fb8)', 'CODE(0x7fbc4cd08338)') called at
/usr/local/share/perl5/Plack/Handler/Apache2.pm line 91<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Plack::Handler::Apache2::handler('Apache2::RequestRec=SCALAR(0x7fbc4fbb9fb8)') called at -e line 0<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> eval {...} called at -e line 0 (/usr/local/share/perl5/Carp.pm:103)<u></u><u></u></span></p>
<p class="MsoNormal"> ======================================================================================================================================================<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Any help would be greatly appreciated!<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thanks,<u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#0070c0">Greg<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
</div>
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