You missing recepient: as you can see in logs, rt is trying to send message to <span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">To: "AdminCc of CANCOM Tickets Ticket #53293":;</span>, but there is no recepient's email address (and postfix drops such message). Please check your users and verifu if all of them have email address and if in your ticket correct address is given.<br>
<br><div class="gmail_quote">On Tue, Jul 31, 2012 at 11:44 AM, Nehmer Torben <span dir="ltr"><<a href="mailto:Torben.Nehmer@cancom.de" target="_blank">Torben.Nehmer@cancom.de</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div link="blue" vlink="purple" lang="DE"><div><p class="MsoNormal">Hello,<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><span lang="EN-GB">I am using RT 4 on an Debian Stable using the backports builds. On Saturday we updated the installation to 4.0.5-3~bpo60+1 in response to the latest security advisory. Since then, we have intermittent problems in the mail communication originating from the RT system. Most of the mails work fine (perhaps 99%) but a few are rejected by Postfix with this error message:<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p><p class="MsoNormal"><span lang="EN-GB"> postfix/sendmail[31546]: fatal: www-data(33): No recipient addresses found in message header<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p><p class="MsoNormal"><span lang="EN-GB">There have not been any configuration changes over the weekend except for the RT upgrade off 4.0.5-1~bpo60+1. <u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p><p class="MsoNormal"><span lang="EN-GB">Upon setting the log level to Debug I had the following case just a few minutes ago:<u></u><u></u></span></p><p class="MsoNormal">
<span lang="EN-GB"><u></u> <u></u></span></p><p class="MsoNormal"><span lang="EN-GB">A new mail got in over the Mail gateway from User <a href="mailto:h.s@domain" target="_blank">h.s@domain</a>, a user already known to RT. The ticket got created correctly in the queue <i>MwStFreigabe</i> in question. It had no owner and <a href="mailto:h.s@domain" target="_blank">h.s@domain</a> as requestor. In addition, the queue has <a href="mailto:a.s@domain" target="_blank">a.s@domain</a> as AdminCC configured. <u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p><p class="MsoNormal"><span lang="EN-GB">Now RT fails to send both mails related to this ticket creation:<u></u><u></u></span></p><p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB">First there is Scrip scrip 4, which is configured as “On Create, Notify AdminCcs with Global Template Transaction during TransactionCreate”, there is nothing user defined beyond this. <u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p><p class="MsoNormal"><span lang="EN-GB">The template Transaction is of Type Perl and looks like this:<u></u><u></u></span></p><p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">RT-Attach-Message: yes<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB"><u></u> <u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">{$Transaction->CreatedAsString}: Anfrage {$Ticket->id} wurde verändert.<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB"> Transaktion: {$Transaction->Description}<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt">
<span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB"> Bereich: {$Ticket->QueueObj->Name}<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB"> Betreff: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB"> Besitzer: {$Ticket->OwnerObj->Name}<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt">
<span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB"> Klienten: {$Ticket->RequestorAddresses}<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB"> Status: {$Ticket->Status}<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB"> Priorität: {$Ticket->Priority}/{$Ticket->FinalPriority}<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt">
<span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB"> Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} ><u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB"><u></u> <u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">{$Transaction->Content()}<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p><p class="MsoNormal"><span lang="EN-GB">The mail doesn’t get sent with the error above. RT logs this (some messages about skipped scripts skipped for brevity), the transaction in question was the 964235 on Ticket 53293:<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">[Tue Jul 31 08:47:07 2012] [debug]: Committing scrip #4 on txn #964235 of ticket #53293 (/usr/share/request-tracker4/lib/RT/Scrips.pm:192)<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">[Tue Jul 31 08:47:07 2012] [debug]: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x7fcf305d8918), id 964235 (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:644)<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">[Tue Jul 31 08:47:07 2012] [debug]: Working on mailfield Cc; recipients are (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:660)<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">[Tue Jul 31 08:47:07 2012] [debug]: Subject: =?UTF-8?B?W013U3QgRnJlaWdhYmUgIzUzMjkzXSBjY2QgLSAxMjUzMDcwIC0gVW50ZXJu?=<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB"> =?UTF-8?B?ZWhtZXJlaWdlbnNjaGFmdCBwcsO8ZmVu?=<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt">
<span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">From: "The RT System itself via RT" <queue@domain><u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">Reply-To: queue.rt@domain<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">In-Reply-To: <u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">References: <RT-Ticket-53293@domain><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">Message-ID: <rt-4.0.5-31511-1343724427-334.53293-4-0@domain><u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt">
<span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">Precedence: bulk<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">X-RT-Loop-Prevention: CANCOM Tickets<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">RT-Ticket: CANCOM Tickets #53293<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">Managed-by: RT 4.0.5 (<a href="http://www.bestpractical.com/rt/" target="_blank">http://www.bestpractical.com/rt/</a>)<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">Bcc: a.s@domain<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">To: "AdminCc of CANCOM Tickets Ticket #53293":;<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">MIME-Version: 1.0<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">Content-Transfer-Encoding: 8bit<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">Content-Type: text/plain; charset="utf-8"<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt">
<span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">X-RT-Original-Encoding: utf-8 (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:667)<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt">
<span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">[Tue Jul 31 08:47:07 2012] [debug]: Removing deferred recipients from Cc: line (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:690)<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">[Tue Jul 31 08:47:07 2012] [debug]: Setting deferred recipients for attribute creation (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:699)<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">[Tue Jul 31 08:47:07 2012] [debug]: Working on mailfield Bcc; recipients are a.s@domain (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:660)<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">[Tue Jul 31 08:47:07 2012] [debug]: Subject: =?UTF-8?B?W013U3QgRnJlaWdhYmUgIzUzMjkzXSBjY2QgLSAxMjUzMDcwIC0gVW50ZXJu?=<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB"> =?UTF-8?B?ZWhtZXJlaWdlbnNjaGFmdCBwcsO8ZmVu?=<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt">
<span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">From: "The RT System itself via RT" <queue@domain><u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">Reply-To: queue@domain<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">In-Reply-To: <u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">References: <RT-Ticket-53293@domain ><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">Message-ID: <rt-4.0.5-31511-1343724427-334.53293-4-0@domain ><u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt">
<span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">Precedence: bulk<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">X-RT-Loop-Prevention: CANCOM Tickets<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">RT-Ticket: CANCOM Tickets #53293<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">Managed-by: RT 4.0.5 (<a href="http://www.bestpractical.com/rt/" target="_blank">http://www.bestpractical.com/rt/</a>)<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">Bcc: a.s@domain<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">To: "AdminCc of CANCOM Tickets Ticket #53293":;<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">MIME-Version: 1.0<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">Content-Transfer-Encoding: 8bit<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">Content-Type: text/plain; charset="utf-8"<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt">
<span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">X-RT-Original-Encoding: utf-8 (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:667)<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:35.4pt">
<span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">[Tue Jul 31 08:47:07 2012] [debug]: Got user mail preference 'Individual messages' for user <a href="mailto:alexander.schmucker@cancom.de" target="_blank">alexander.schmucker@cancom.de</a> (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:681)<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">[Tue Jul 31 08:47:07 2012] [debug]: Removing deferred recipients from Bcc: line (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:690)<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">[Tue Jul 31 08:47:07 2012] [debug]: Setting deferred recipients for attribute creation (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:699)<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">[Tue Jul 31 08:47:07 2012] [debug]: No recipients found for deferred delivery on transaction #964235 (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:712)<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">[Tue Jul 31 08:47:07 2012] [info]: <rt-4.0.5-31511-1343724427-334.53293-4-0@CANCOM> #53293/964235 - Scrip 4 AdminCC beim Erstellen benachrichtigen (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:301)<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">[Tue Jul 31 08:47:07 2012] [error]: <rt-4.0.5-31511-1343724427-334.53293-4-0@CANCOM>: `/usr/sbin/sendmail -oi -t` exited with code 75 (/usr/share/request-tracker4/lib/RT/Interface/Email.pm:465)<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">[Tue Jul 31 08:47:07 2012] [crit]: <rt-4.0.5-31511-1343724427-334.53293-4-0@CANCOM>: Could not send mail with command `/usr/sbin/sendmail -oi -t`: <rt-4.0.5-31511-1343724427-334.53293-4-0@CANCOM>: `/usr/sbin/sendmail -oi -t` exited with code 75 at /usr/share/request-tracker4/lib/RT/Interface/Email.pm line 466. (/usr/share/request-tracker4/lib/RT/Interface/Email.pm:470)<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">[Tue Jul 31 08:47:07 2012] [warning]: No EmailInputEncodings set, fallback to iso-8859-1 (/usr/share/request-tracker4/lib/RT/I18N.pm:431)<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">[Tue Jul 31 08:47:07 2012] [warning]: No EmailInputEncodings set, fallback to iso-8859-1 (/usr/share/request-tracker4/lib/RT/I18N.pm:431)<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span style="font-size:8.0pt;font-family:Consolas" lang="EN-GB">[Tue Jul 31 08:47:07 2012] [debug]: Converting 'iso-8859-1' to 'utf-8' for text/plain - Subjectless message (/usr/share/request-tracker4/lib/RT/I18N.pm:240)<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p><p class="MsoNormal"><span lang="EN-GB">I’d appreciate any help to get to the bottom of this.<u></u><u></u></span></p><p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB">Best regards,<br>Torben Nehmer<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:7.5pt" lang="EN-GB">-------<br>Torben Nehmer<br>Diplom Informatiker (FH)<br>Business System D</span><span style="font-size:7.5pt">eveloper</span><span style="font-size:12.0pt"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt">CANCOM Deutschland GmbH<br>Messerschmittstr. 20<br>89343 Scheppach<br>Germany</span><span style="font-size:12.0pt"><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:7.5pt" lang="EN-US">Tel.: <a href="tel:%2B49%208225%20-%20996-1118" value="+4982259961118" target="_blank">+49 8225 - 996-1118</a><br>
Fax: <a href="tel:%2B49%208225%20-%20996-41118" value="+49822599641118" target="_blank">+49 8225 - 996-41118</a><br></span><span style="font-size:12.0pt"><a href="mailto:torben.nehmer@cancom.de" target="_blank"><span style="font-size:7.5pt;color:blue" lang="EN-US">torben.nehmer@cancom.de</span></a></span><span style="font-size:10.0pt" lang="EN-US"><br>
</span><span style="font-size:10.0pt"><a href="http://www.cancom.de/" target="_blank"><span style="font-size:7.5pt;color:blue" lang="EN-US">www.cancom.de</span></a></span><span style="font-size:12.0pt" lang="EN-US"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt">CANCOM Deutschland GmbH<br>Sitz der Gesellschaft: Jettingen-Scheppach<br>HRB 10653 Memmingen<br>Geschäftsführer: Martin Mayr, Tobias Hörmann</span><span style="font-size:12.0pt"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt">Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und ausschließlich für den Gebrauch durch den Empfänger bestimmt! <br></span><span style="font-size:7.5pt" lang="EN-US">This e-mail and any files transmitted with it are confidential intended solely for the use of the addressee!</span><span lang="EN-US"><u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p></div></div></blockquote></div><br><br clear="all"><br>-- <br>Jack Zabolotnyi<div><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse;color:rgb(80,0,80)">Arces Network, LLC</span></div>
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