<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><span><br></span></div><div> </div><div>If life gives you lemons, keep them-- because hey.. free lemons.<br>"~heart~ Sticker" fixer: http://microflush.org/stuff/stickers/heartFix.html<br><br></div> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> "ktm@rice.edu" <ktm@rice.edu><br> <b><span style="font-weight: bold;">To:</span></b> Joseph Spenner <joseph85750@yahoo.com> <br><b><span style="font-weight: bold;">Cc:</span></b> "RT- Users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> <br> <b><span style="font-weight: bold;">Sent:</span></b> Tuesday,
August 14, 2012 1:11 PM<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: [rt-users] RT, and the "priority" flag in Outlook?<br> </font> </div> <br>
On Tue, Aug 14, 2012 at 01:07:24PM -0700, Joseph Spenner wrote:<br><br>> On Tue, Aug 14, 2012 at 11:03:57AM -0700, Joseph Spenner wrote:<br>> > Is there a way to create a ticket, or some code I can apply to my existing RT installation such that I can create a ticket in RT and have it display the priority "!" in Outlook? I'm using RT 3.8.8.<br>> <br>> I think you need to add one or more of the following mail headers to your<br>> template:<br>> <br>> X-Priority: 1 (Highest)<br>> X-MSMail-Priority: High<br>> <br>> They are what Outlook/Outlook Express use to determine a high priority<br>> message.<br>> <br>> ===<br>> <br>> Ken, thanks for the info!<br>> Ideally, the user could set the priority value in the ticket during creation.<br>> I think I could intercept the email in /etc/aliases and insert those headers if a priority is exceeded. But how can I determine the priority (as set in RT) from
the headers? Is there anything in the headers with RT priority info?<br><br>You should probably add the headers conditionally when you send them from <br>RT using conditional template code that checks for priority.<br><br>Cheers,<br>Ken<br><br>====<br>Ken, not being a template code guru, I'm not sure where to begin.<br>Are there some samples? Or if it's only a few lines could you provide?<br><br>Thanks!<br><br><br> </div> </div> </div></body></html>