Ah, thanks everyone. I'll check configuration and look for this scrips (seems like someone before me already worked with them....)<br><br><div class="gmail_quote">On Tue, Aug 14, 2012 at 7:01 PM, Kevin Falcone <span dir="ltr"><<a href="mailto:falcone@bestpractical.com" target="_blank">falcone@bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div class="im">On Tue, Aug 14, 2012 at 11:28:04AM -0400, Mike Johnson wrote:<br>
> I don't believe Best Practical "built-in" any actions. They leave it to clients to customize<br>
> the RT instance to their own personal preferences.<br>
> It is easy to put the scrips on to do what you are asking though.<br>
<br>
</div>We don't build any in, but we do ship some defaults, as noted by Bill.<br>
My assumption is that the OP disabled some along the way.<br>
<div class="im HOEnZb"><br>
> On Tue, Aug 14, 2012 at 10:43 AM, Jack Zabolotnyi <[1]<a href="mailto:jzabolotnyi@arces.net">jzabolotnyi@arces.net</a>> wrote:<br>
><br>
> I thought it should be a default (built-in) action. Otherwise why is it called AdminCC?<br>
><br>
</div><div class="im HOEnZb">> On Tue, Aug 14, 2012 at 4:24 PM, Mike Johnson <[2]<a href="mailto:mike.johnson@nosm.ca">mike.johnson@nosm.ca</a>> wrote:<br>
><br>
> You need a scrip to do that action I believe.<br>
> Mike.<br>
><br>
</div><div class="HOEnZb"><div class="h5">> On Tue, Aug 14, 2012 at 9:23 AM, Jack Zabolotnyi <[3]<a href="mailto:jzabolotnyi@arces.net">jzabolotnyi@arces.net</a>> wrote:<br>
><br>
> Hi everyone.<br>
><br>
> I have a little trouble: recepients set in AdminCC don't receive any mails on ticket<br>
> update (or any other events). Any other notification is doing well. Should there be some<br>
> permissions defined for this, or i miss something else?<br>
><br>
> Thanks in advance for any help. :)<br>
</div></div></blockquote></div><br><br clear="all"><br>-- <br>Jack Zabolotnyi<div><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse;color:rgb(80,0,80)">Arces Network, LLC</span></div><div>
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