I don't believe Best Practical "built-in" any actions. They leave it to clients to customize the RT instance to their own personal preferences.<div><br></div><div>It is easy to put the scrips on to do what you are asking though.</div>
<div><br></div><div>Mike.<br><br><div class="gmail_quote">On Tue, Aug 14, 2012 at 10:43 AM, Jack Zabolotnyi <span dir="ltr"><<a href="mailto:jzabolotnyi@arces.net" target="_blank">jzabolotnyi@arces.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">I thought it should be a default (built-in) action. Otherwise why is it called AdminCC?<div class="HOEnZb"><div class="h5">
<br><br><div class="gmail_quote">On Tue, Aug 14, 2012 at 4:24 PM, Mike Johnson <span dir="ltr"><<a href="mailto:mike.johnson@nosm.ca" target="_blank">mike.johnson@nosm.ca</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">You need a scrip to do that action I believe.<div><br></div><div>Mike.<div><div><br><br><div class="gmail_quote">
On Tue, Aug 14, 2012 at 9:23 AM, Jack Zabolotnyi <span dir="ltr"><<a href="mailto:jzabolotnyi@arces.net" target="_blank">jzabolotnyi@arces.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hi everyone.<br><br>I have a little trouble: recepients set in AdminCC don't receive any mails on ticket update (or any other events). Any other notification is doing well. Should there be some permissions defined for this, or i miss something else?<br>
<br>Thanks in advance for any help. :)<span><font color="#888888"><br clear="all"><br>-- <br>Jack Zabolotnyi<div><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse;color:rgb(80,0,80)">Arces Network, LLC</span></div>
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<span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse;color:rgb(80,0,80)"><br></span></div><div><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse;color:rgb(80,0,80)">e: <a href="mailto:jzabolotnyi@arces.net" style="color:rgb(17,85,204)" target="_blank">jzabolotnyi@arces.net</a><br>
w: <a href="http://www.arces.net/" style="color:rgb(17,85,204)" target="_blank">http://www.arces.net</a><br><br><span style="color:rgb(34,34,34)"><div>PGP key: 2048R/7F2AB658 2012-07-02</div><div>PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658</div>
</span></span></div><br>
</font></span></blockquote></div><br><br clear="all"><div><br></div></div></div><span><font color="#888888">-- <br>Mike Johnson<br>Datatel Programmer/Analyst<br>Northern Ontario School of Medicine<br>955 Oliver Road<br>
Thunder Bay, ON P7B 5E1<br>Phone: <a href="tel:%28807%29%20766-7331" value="+18077667331" target="_blank">(807) 766-7331</a><br>
Email: <a href="mailto:mike.johnson@nosm.ca" target="_blank">mike.johnson@nosm.ca</a><br>
</font></span></div>
</blockquote></div><br><br clear="all"><br>-- <br>Jack Zabolotnyi<div><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse;color:rgb(80,0,80)">Arces Network, LLC</span></div><div><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse;color:rgb(80,0,80)"><br>
</span></div><div><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse;color:rgb(80,0,80)">e: <a href="mailto:jzabolotnyi@arces.net" style="color:rgb(17,85,204)" target="_blank">jzabolotnyi@arces.net</a><br>
w: <a href="http://www.arces.net/" style="color:rgb(17,85,204)" target="_blank">http://www.arces.net</a><br><br><span style="color:rgb(34,34,34)"><div>PGP key: 2048R/7F2AB658 2012-07-02</div><div>PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658</div>
</span></span></div><br>
</div></div></blockquote></div><br><br clear="all"><div><br></div>-- <br>Mike Johnson<br>Datatel Programmer/Analyst<br>Northern Ontario School of Medicine<br>955 Oliver Road<br>Thunder Bay, ON P7B 5E1<br>Phone: (807) 766-7331<br>
Email: <a href="mailto:mike.johnson@nosm.ca">mike.johnson@nosm.ca</a><br>
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