<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Thomas Sibley <trs@bestpractical.com><br> <b><span style="font-weight: bold;">To:</span></b> rt-users@lists.bestpractical.com <br> <b><span style="font-weight: bold;">Sent:</span></b> Wednesday, August 15, 2012 9:40 AM<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: [rt-users] RT, and the "priority" flag in Outlook?<br> </font> </div> <br>
On 08/15/2012 09:27 AM, Joseph Spenner wrote:<br>> Ok, as a simple test, I made a custom template for correspondence named<br>> Correspondence High Priority:<br>> <br>> --<br>> RT-Attach-Message: yes<br>> X-Priority: 1 (Highest)<br>> X-MSMail-Priority: High<br>> <br>> {$Transaction->Content()}<br>> --<br>> <br>> Basically, I copied the "Correspondence" template and added the 2<br>> X-priority lines.<br>> I added a custom scrip to my test queue to use the above template on<br>> correspondence:<br>> <br>> Here are the relevant headers I received from the above test, which do<br>> not include the missing desired header lines:<br><br>Those headers look like they're from RT's default On Create Notify<br>AdminCcs with Transaction scrip. Are you creating a ticket to test?<br>That's not a correspondence and so your priority scrip/template above<br>won't trigger.<br><br>Thomas<br>===<br><br>Ah
ha! Yes, I didn't think of that. You're right, and after I corresponded (replied) to my ticket, the flag DID get set.<br>Thanks for spotting that one!<br><br><br> </div> </div> </div></body></html>