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<div style="direction:ltr; font-family:Tahoma; color:#000000; font-size:10pt">Hi
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<div>I'm afraid you can't.</div>
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<div>I've had the same problem, and I solved with some creativity, involving escalation.</div>
<div>I decided that FinalPriority = 89 and, once LinearEscalate has brought one's ticket Priority to 89, then a rt-crontool job increments Priority by some value.</div>
<div>So, in my searches, I can distinguish overdue/not overdue tickets by Priority, in this way:</div>
<div>Priority > 89 => overdue</div>
<div>Priority <= 89 => not overdue</div>
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<div>Hope this helps.</div>
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<div>Anyway I'd like to hear other (better) solutions to this problem.</div>
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<div>Regards</div>
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<p style="font-family:Calibri,Sans-Serif; font-size:10pt"><span style="color:#000000; font-weight:bold">Alberto Scotto</span>
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<div id="divRpF927569" style="direction:ltr"><font face="Tahoma" size="2" color="#000000"><b>Da:</b> rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] per conto di Shrivallabh Deshmukh [shrivallabh.deshmukh@sungard.com]<br>
<b>Inviato:</b> venerd́ 17 agosto 2012 12.52<br>
<b>A:</b> rt-users@lists.bestpractical.com<br>
<b>Oggetto:</b> [rt-users] Use Query builder to find tickets which were closed after the became over due<br>
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<div>HI.
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<div>Can I compare 2 fields using query builder?</div>
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<div>For example, can I do a query which says display all fields which are closed after their due date?</div>
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<div>Regards,</div>
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<div>Shrivallabh</div>
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