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--></style></head><body lang="EN-US" link="blue" vlink="purple"><div class="WordSection1"><p class="MsoNormal">All,</p><p class="MsoNormal"> </p><p class="MsoNormal">I have RT 4.0.5 set up to accept mail and not create new users. I am using RT::Authen::ExternalAuth. I have a problem where some of my users are not using their original email address to send emails to RT. When they send an email into an RT monitored address they get three emails, “Could not load a valid user”, “User could not be loaded”, and “User could not be created”. I have added </p>
<p class="MsoNormal"> </p><p class="MsoNormal">Set($LookupSenderInExternalDatabase, 1);</p><p class="MsoNormal">Set($SenderMustExistInExternalDatabase, 1);</p><p class="MsoNormal"> </p><p class="MsoNormal">But I do not think those are relevant to ExternalAuth. I have added the AutoRejectRequest Template globally, hoping that it would give my users a more graceful error message.</p>
<p class="MsoNormal"> </p><p class="MsoNormal">Is there anyone to change the outgoing error messages so that a user doesn’t get three, and that the, hopefully, one message they get has more info in it?</p><p class="MsoNormal">
</p><p class="MsoNormal">Anything I have found on this seems to be old, deprecated, or not using ExternalAuth. Thanks!</p><p class="MsoNormal"> </p><p class="MsoNormal">April</p><p class="MsoNormal"> </p></div></body></html>