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<p class="MsoNormal"><span style="color:#1F497D">Just following up to add that I’ve fixed this issue – definitely self-inflicted by previously editing the database directly . Prior to officially deploying for use I’d wanted to keep all of the queues, users,
scrips, and templates that had been setup but wanted to remove all of the testing tickets and re-set the ticket count to #1. I missed fully purging the Groups table entries that make associations between ticket and the different roles/groups that are part
of the ticket. Removing the remaining orphaned entries (for ticket numbers not-yet created) seems to have cured this issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">------------------------------------------------------------------<br>
</span><i><span style="font-size:10.0pt;color:#1F497D">David T. Grayston Systems & Database Administrator<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;color:#1F497D">University of Washington School of Public Health<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;color:#1F497D">Office of the Dean<o:p></o:p></span></i></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>David T. Grayston<br>
<b>Sent:</b> Friday, August 24, 2012 12:37 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Extra requestor being added<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">RT: 4.0.5<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’d previously posted this issue and thought it had been resolved but its back.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Just a few days ago after I added myself as a AdminCc to a queue then removed myself as an AdminCc I’m now being added to every new ticket as an additional Requestor. This is happening on all queues not just the one I added/removed myself
as AdminCc (this just seemed to kick-off the problem again).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I just created a ticket myself and I see this as part of the create response,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">“Couldn't set Requestor watcher: That principal is already a Requestor for this ticket”<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This seems promising in tracking down the issue as it seems to be implying that RT is attempting to set me as the additional Requestor but doesn’t since I’m already the Requestor. The queue has no additional People set as watchers.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I don’t quite know where to look for a “Requestor watcher” setting or if I’m correct about that response, any help appreciated.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">------------------------------------------------------------------<br>
</span><i><span style="font-size:10.0pt">David T. Grayston Systems & Database Administrator<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt">University of Washington School of Public Health<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt">Office of the Dean<o:p></o:p></span></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
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