<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt">Thanks Ruslan<br><div><span></span></div><div><br></div> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Ruslan Zakirov <ruz@bestpractical.com><br> <b><span style="font-weight: bold;">To:</span></b> Asanka Gunasekera <asanka_gunasekera@yahoo.co.uk> <br><b><span style="font-weight: bold;">Cc:</span></b> "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> <br> <b><span style="font-weight: bold;">Sent:</span></b> Monday, 27 August 2012, 21:27<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: [rt-users] status change when reply on resolved ticket<br>
</font> </div> <br>On Mon, Aug 27, 2012 at 2:46 PM, Asanka Gunasekera<br><<a ymailto="mailto:asanka_gunasekera@yahoo.co.uk" href="mailto:asanka_gunasekera@yahoo.co.uk">asanka_gunasekera@yahoo.co.uk</a>> wrote:<br>> Hi, I just ran in to a vired thing. when I reply on a ticker which is been<br>> marked as resolved the status changes back to "open" any help to stop this<br>> behavior.<br><br>It's auto open scrip kicks in. In 3.8 and recent 4.0.x releases<br>(earlier 4.0 releases lost this functionality) allow you to pick<br>status in the UI on reply to avoid the change.<br><br>You can disable the scrip, but this means that tickets are not<br>re-opened when requestors reply.<br><br>> Thanks and regards<br>><br><br><br><br>-- <br>Best regards, Ruslan.<br><br><br> </div> </div> </div></body></html>