<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 12pt; color: #000000'>MTA is :<br><span style="font-family: monospace;"><br></span>Subject: [queue #278] document (Aug 2012)
<br>From: "admin via RT" <js@tre.ie><br> Reply-To: js@tre.ie
<br>In-Reply-To:
References: <RT-Ticket-278@jumper.ie>
<br>Message-ID: <rt-3.8.4-11418-1338-48.278-1-0@tre.ie>
<br>Precedence: bulk
X-RT-Loop-Prevention: queue
<br>RT-Ticket: queue #278
Managed-by: RT 3.8.4 (http://www.bestpractical.com/rt/)
<br>RT-Originator: admin@tre.ie
<br>To: user1@eon.ie, user2@eon.ie, user3@eon.ie
<br>MIME-Version: 1.0
<br>X-RT-Original-Encoding: utf-8
<br>Date: Tue, 5 Aug 2012 09:02:26 +0000
<br>RT-Attachment: 278/221/497
<br>Content-Type: text/plain; charset="utf-8"<br> Content-Transfer-Encoding: 8bit
<br><br>Not sure where the problem is as I changed neither the hostname nor the RT config.<br><br>How can I change it from viewing www-data as part of the outgoing mail?<br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Shane Duignan" <s.duignan@jumper.ie><br><b>To: </b>rt-users@lists.bestpractical.com<br><b>Sent: </b>Thursday, 23 August, 2012 11:47:55 AM<br><b>Subject: </b>Invalid domain, status=bounced for email through ticket on RT 3.8.4<br><br><style>p { margin: 0; }</style><div style="font-family: arial,helvetica,sans-serif; font-size: 12pt; color: #000000"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;">Hello,<br><div style="font-family: arial,helvetica,sans-serif; font-size: 12pt; color: #000000"><br>I cannot send an email with attachment via a RT ticket. This is the error message in the logs:<br><br>Aug 23 09:26:42 MAIL-01 postfix/smtp[29806]: 9DD441D5362: to=<ABC@eon.ie>, relay=mx.eon.ie[XX.XXX.XXX.XXX]:25, delay=0.91, delays=0.07/0/0.21/0.62, dsn=5.1.0, status=bounced (host mx.eon.ie[XX.XXX.XXX.XXX] said: 550 5.1.0 q9Sg1j02P2zd5X8019SgxU invalid domain (in reply to MAIL FROM command))<br><br>The destination mail server recognises the smtp request as coming from invalid domain however I can send mail from my own account without using RT with no issues.<br>The requestors have the correct email address in the ticket.<br><br>Any ideas how to correct this?<br><br></div></div></div></div><br><br><br>-- <br><div><span name="x"></span><div><div><div><div><div><div><div><div><span style="font-family: "Arial","sans-serif"; color: black;" lang="EN-US"></span><span style="color: black;"></span><div><div><p class="MsoNormal" style=""><b style="color: rgb(102, 102, 102);"><span style="font-size: 10pt; font-family: "Arial","sans-serif";" lang="EN-US">Shane Duignan </span></b><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;" lang="EN-US"><span style="color: rgb(102, 102, 102);"> </span> </span><span style="font-family: "Arial","sans-serif"; color: black;" lang="EN-US"><br><font style="color: rgb(102, 102, 102);" size="2"><i>Security Support Engineer</i></font><br><br></span><span style="font-family: "Arial","sans-serif"; color: black;"><img doc="Briefcase/JUMPER-email.jpg" src="cid:31d5990ca582b5b327b67abb6378a5488a1c84fa@zimbra" style="border: 0pt none;"><br><br></span><b><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">Office:</span></b><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;"> +353 (0)1 877 0338<br></span></p><p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;"><b>E-mail: </b></span>
<style type="text/css">p { margin-bottom: 0.21cm; }a:link { }</style><font size="2"><a href="mailto:s.duignan@jumper.ie"><font color="#3333ff"><font face="Arial, sans-serif">s.duignan@jumper.ie</font></font></a></font>
<span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;"> <font size="2"><span style="color: rgb(0, 0, 153); text-decoration: underline;" class="Object" id="OBJ_PREFIX_DWT140"></span></font><br><b>Website:</b> </span><font style="color: rgb(51, 204, 255);" size="2"><a href="http://www.jumper.ie"></a></font><font size="2"><a href="http://www.jumper.ie">http://www.jumper.ie</a></font><span style="font-family: "Arial","sans-serif"; color: black;"><br><br></span><span style="font-size: 7.5pt; font-family: "Arial","sans-serif"; color: black;"><br>This communication, including any attachments, is intended only for the recipient(s) named above. It </span><span style="font-size: 7.5pt; font-family: "Arial","sans-serif"; color: rgb(0, 0, 153);"><span class="Object" id="OBJ_PREFIX_DWT142">may</span></span><span style="font-size: 7.5pt; font-family: "Arial","sans-serif"; color: black;">
contain privileged, confidential or otherwise protected information and
should not be read, copied or otherwise used by any other person. If you
are not the named recipient please contact the sender and delete the
email from your system.</span><span style="font-family: "Arial","sans-serif"; color: black;"><br><br></span><b><span style="font-size: 7.5pt; font-family: "Arial","sans-serif"; color: black;"></span></b><span style="font-size: 7.5pt; font-family: "Arial","sans-serif"; color: black;">It should be noted however that communications </span><span style="font-size: 7.5pt; font-family: "Arial","sans-serif"; color: rgb(0, 0, 153);">via
the Internet are not secure and it is the responsibility of the
recipient to ensure that the onward transmission, opening or use of this
message and any attachments will not adversely affect its systems or
data.</span><span style="font-size: 7.5pt; font-family: "Arial","sans-serif"; color: black;">
No responsibility is accepted by Jumper Consulting Investment Ltd. in
this regard and the recipient should carry out such virus and other
checks as it considers appropriate. All content and attachments in this
email belong to <span style="color: rgb(0, 0, 0);">Jumper Consulting Investment Ltd</span>. </span></p></div></div></div></div></div></div></div></div></div></div><span name="x"></span><br></div></div></body></html>