<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; "><div>Hello List,</div><div><br></div><div>I've noticed some strange things regarding custom fields. We use a documenting system called i-doit , that has a connection to RT (provider by the builders of i-doit) . This make it possible to generate custom fields in RT that are populated with information from the other system. So far , so good. The strange this however is, when i change some things in the fields on the i-doit part, some custom fields are empty. The thing i don't understand is, the information is logged in the tickets with the information from the CF , and in the articles (this one's annoying that it's empty). When i look closer at the article, i see all the information inside the article, but not displaying in the CF's.</div><div><br></div><div>This is normal behavior , is there perhaps a workaround for this ? I know it's a third party app that's probably screwing this up…</div><div><br></div><div>Any help is appreciated.</div><div><br></div><div>Regards,</div><div><br></div><div>Mayk Backus</div><div><br></div><div><br></div></body></html>