<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div>Hi does any one can point me to some reference that will give me how RT works internally (Trouble shooting purposes) I need to know things like</div><div><br></div><div>1. where all this configurations are stored in RT (custom fields, actual Scripts, templates, Attachemnt etc)</div><div>2. Does the RT keep all the modification that I do using root dash board (or any other) in the DB</div><div>3. if I need to migrate to a new installation (with out upgrade) how would I go about this task (would it be as just to create the new instance and configure all the plugins as per the current and just do a backup and restore on the db)<br></div><div>4. What would be the consequences if I try to change "webdomain" (problem is our organization domain has changed since the commission of RT)<br></div><div style="color: rgb(0, 0, 0);
font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">5. I have below problem</div><div><br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">"Couldn't find Ticket for reminder 1656. Please contact administrator."</div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">though I have put this resolve reminder when the ticket resolved some times these messages keeps pooping up and I have to change the status manually from DB. I have tested this script and for me works perfectly.</div><div style="color: rgb(0, 0, 0);
font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">I tried to trace the ticket id by going through the DB from backebnd but I am unable to put tickets and reminders (how do I find the relations)</div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">Appreciate any help that you can provide</div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br></div><div
style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">Thanks and Regards<br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><span class="tab"><br></span></div></div></body></html>