<html><head></head><body bgcolor="#FFFFFF"><div>Not sure if you got a reply yet, but I think depending on what version you are using, you may have an edit in the top right corner of the main search on the home <span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); ">page. If you click that and choose advanced you should see a query for __currentuser__ add in the where clause the "status = 'newstatus' you want. Then save it. I believe if you're an admin, you can save it as a global change. But I'll have to log in and check to be sure. </span></div><div><br><div>Sent from my mobile device. </div></div><div><br>On Sep 10, 2012, at 4:06 AM, Johan Sjöberg <<a href="mailto:Johan.Sjoberg@deltamanagement.se">Johan.Sjoberg@deltamanagement.se</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div>
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<p class="MsoNormal"><span lang="EN-US">Hi.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I have added a new status to the active statuses setting in RT_Siteconfig. Is it possible to make tickets with this status show up in the list “xx highest priority tickets I own†at “RT at a glance� At the moment it
seems like only “new†and “open†tickets are listed there.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Johan</span><span style="font-size:7.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:SV"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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