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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Hmm, maybe I’m stupid but I can’t find a way to customize the query that is used to populate the “my tickets†list on “RT at a glanceâ€. If I click “Editâ€, I only get the options in the attached screenshot.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">/Johan<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:SV">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:SV"> Joe Harris [mailto:drey111@gmail.com]
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<b>Sent:</b> den 11 september 2012 14:18<br>
<b>To:</b> Johan Sjöberg<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Add custom status tickets to "My Tickets"?<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">I "think" there is. The advanced part is on the query, but I don't think you have to do it as advanced. If you edit the query for "My Tickets" you should be able to add your new status in the query editor. I
think the trick is when you save it, to save it globally. We are on 4.05 now, but within the last year we migrated from 3.8.8 and I am pretty sure we customized that query prior to upgrading. <o:p></o:p></p>
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<p class="MsoNormal">Sent from my mobile device. <o:p></o:p></p>
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On Sep 11, 2012, at 3:11 AM, Johan Sjöberg <<a href="mailto:Johan.Sjoberg@deltamanagement.se">Johan.Sjoberg@deltamanagement.se</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Hi.</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Thanks for your reply. I forgot to mention that we are currently on 3.8.14 (an upgrade is planned for “the futureâ€â€¦). It seems like there is no “advanced†when editing the ticket list on 3.8, is
that right?</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">/Johan</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:SV">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:SV"> Joe Harris
<a href="mailto:[mailto:drey111@gmail.com]">[mailto:drey111@gmail.com]</a> <br>
<b>Sent:</b> den 11 september 2012 00:57<br>
<b>To:</b> Johan Sjöberg<br>
<b>Cc:</b> <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] Add custom status tickets to "My Tickets"?</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Not sure if you got a reply yet, but I think depending on what version you are using, you may have an edit in the top right corner of the main search on the home <span class="apple-style-span">page. If you click that and choose advanced
you should see a query for __currentuser__ add in the where clause the "status = 'newstatus' you want. Then save it. I believe if you're an admin, you can save it as a global change. But I'll have to log in and check to be sure. </span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Sent from my mobile device. <o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On Sep 10, 2012, at 4:06 AM, Johan Sjöberg <<a href="mailto:Johan.Sjoberg@deltamanagement.se">Johan.Sjoberg@deltamanagement.se</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-US">Hi.</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US">I have added a new status to the active statuses setting in RT_Siteconfig. Is it possible to make tickets with this status show up in the list “xx highest priority tickets I own†at “RT at a glance� At the moment it
seems like only “new†and “open†tickets are listed there.</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US">Regards,</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US">Johan</span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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