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Hello,<br>
<br>
We are currently trying out RT and OTRS to see what both have to
offer and what will fit our needs best. With OTRS you have the
ability to link tickets to companies (customers) and for each
company you can add one or more contacts. This way you can easily
see the entire ticket (conversation history) of a customer. I have
not been able to find a similar feature in RT. It seems RT simply
has requestors and you can search for them by e-mail address. How
would you go about searching for the ticket history of a company
with multiple requestors? Is there maybe a plugin or extension which
enables adding companies to RT and linking requestors to them?<br>
<br>
Thank you for your reply.<br>
<br>
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<p style="margin-top:0; margin-bottom:10px; margin-right:0;
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font-family:Arial;">Met vriendelijke groet / Best regards,<br>
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Hans Vos<br>
<br>
System Administrator</p>
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<p style="font-size:11px; font-family:Arial;
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padding-right: 10px;">E</span> <a class="moz-txt-link-abbreviated" href="mailto:h.vos@drecomm.nl">h.vos@drecomm.nl</a></p>
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