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<div class="moz-cite-prefix">Hello,<br>
<br>
I have found that you can set the custom field value for a ticket
with the following command:<br>
<br>
rt edit -t ticket [ID] set CF-[ID]='value'<br>
<br>
Where the first ID is the ticket number and second ID is the
number of the custom field.<br>
<br>
However you cannot use the same syntax to retrieve the value,
like:<br>
<br>
rt show -t ticket -f CF-[ID] [ID]<br>
<br>
Where the first ID is the number of the custom field and the
second ID is the ticket number.<br>
<br>
However, it does work when you use the custom field name instead
of the ID, like:<br>
<br>
rt show -t ticket -f CF-[Name] [ID]<br>
<br>
Is this a bug?<br>
<br>
--<br>
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<br>
Hans Vos<br>
<br>
System Administrator</p>
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Op 12-9-2012 22:30, Hans Vos schreef:<br>
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<blockquote cite="mid:5050F0EC.2000200@drecomm.nl" type="cite">
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charset=ISO-8859-1">
Hello,<br>
<br>
I am trying to get the value of a custom field from a specified
user.<br>
<br>
I can get the normal details with the command "rt show user/22".<br>
<br>
But I would like to retrieve the current value (or lack thereof)
of a custom field that I created (simple text field). How can I do
this?<br>
<br>
If this is not possible using the API is there perhaps another
way? I tried getting directly from the database. The only problem
is that when you remove the value the latest value is still
present in the '
<meta http-equiv="content-type" content="text/html;
charset=ISO-8859-1">
ObjectCustomFieldValues' table. I currently have a query that gets
the latest value from this table.<br>
<br>
--<br>
Kind regards,<br>
<br>
Hans Vos<br>
</blockquote>
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