<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt">this <br><div><span></span></div><div><br></div> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Asanka Gunasekera <asanka_gunasekera@yahoo.co.uk><br> <b><span style="font-weight: bold;">To:</span></b> "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> <br> <b><span style="font-weight: bold;">Sent:</span></b> Friday, 14 September 2012, 12:50<br> <b><span style="font-weight: bold;">Subject:</span></b> capture status change to apply custom filed status<br> </font> </div> <br><div id="yiv1299217498"><div><div style="color:#000;background-color:#fff;font-family:times new
roman, new york, times, serif;font-size:12pt;"><div>Hi, how can I capture the action of "opening" (not the open status) a new ticket to apply a custom filed value to "Work in progress"</div><div><br></div><div style="color:rgb(0, 0, 0);font-size:16px;font-family:times new roman, new york, times, serif;background-color:transparent;font-style:normal;">Thanks and regards<br></div></div></div></div><br><br> </div> </div> </div></body></html>