Asanka,<div><br></div><div><br></div><div>That would probably be the transaction with a type of "Create". That's what triggers the ticket being created. If that is what you mean.</div><div><br></div><div>kenn<br>
<br><div class="gmail_quote">On Wed, Sep 19, 2012 at 3:25 AM, Asanka Gunasekera <span dir="ltr"><<a href="mailto:asanka_gunasekera@yahoo.co.uk" target="_blank">asanka_gunasekera@yahoo.co.uk</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><div style="font-size:12pt;font-family:times new roman,new york,times,serif">this <br><div class="hm HOEnZb"><div><span></span></div><div><br></div>  </div><div style="font-family:times new roman,new york,times,serif;font-size:12pt">
<div class="hm HOEnZb"> </div><div style="font-family:times new roman,new york,times,serif;font-size:12pt"><div class="hm HOEnZb"> <div dir="ltr"> <font face="Arial"> <hr size="1">  <b><span style="font-weight:bold">From:</span></b> Asanka Gunasekera <<a href="mailto:asanka_gunasekera@yahoo.co.uk" target="_blank">asanka_gunasekera@yahoo.co.uk</a>><br>
 <b><span style="font-weight:bold">To:</span></b> "<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>" <<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>> <br>
 <b><span style="font-weight:bold">Sent:</span></b> Friday, 14 September 2012, 12:50<br> <b><span style="font-weight:bold">Subject:</span></b> capture status change to apply custom filed status<br> </font> </div></div><div class="im">
 <br><div><div><div style="font-size:12pt;font-family:times new roman,new york,times,serif"><div>Hi, how can I capture the action of "opening" (not the open status) a new ticket to apply a custom filed value to "Work in progress"</div>
<div><br></div><div style="font-style:normal;font-size:16px;background-color:transparent;font-family:times new roman,new york,times,serif">Thanks and regards<br></div></div></div></div><br><br> </div></div> </div>  </div>
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