Thank you for your reply. Hovewer, it's not an option for me to notify users via email, because it will make a lot of mess: user replies in ticket, hist reply is not accepted (but is accepted on web-page, and later deleted), user receives email that his comment was not accepted... I'm sure this will not make any good for me...<div>
<br></div><div>I was trying to deal with this using mandatory fields, but as i found out, they are not so mandatory: if someone who's unable to view field creates ticket, RT accepts it, and this mandatory field has value '(no value)'. And even if someone later updates ticket, rt will accept changes even if value for such field was not set... This is very sad for me....<br>
<br><div class="gmail_quote">On Thu, Sep 20, 2012 at 8:20 AM, Kenneth Crocker <span dir="ltr"><<a href="mailto:kenn.crocker@gmail.com" target="_blank">kenn.crocker@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Jack,<div><br></div><div>I don't think RT allows a scrip to send a message to the screen. That would be a REAL nice enhancement. I got around the problem by triggering an email to notify the person making the change that the change was NOT accepted and that the ticket was reverted to the original status.</div>
<div><br></div><div>Hope this helps.</div><div><br></div><div>Kenn<br><br><div class="gmail_quote"><div><div class="h5">On Fri, Sep 14, 2012 at 10:44 AM, Jack Zabolotnyi <span dir="ltr"><<a href="mailto:jzabolotnyi@arces.net" target="_blank">jzabolotnyi@arces.net</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5">Hi. <br><br>Is there any way to notify user from scrip about missing fields? I'm looking for something similar to RT's behaviour if mandatory field's value is missing (RT reports an error and doesn't accept transaction) but to be triggered from scrip.<br>
<br>Thanks in avance.<span><font color="#888888"><br clear="all"><br>-- <br>Jack Zabolotnyi<div><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse;color:rgb(80,0,80)">Arces Network, LLC</span></div>
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w: <a href="http://www.arces.net/" style="color:rgb(17,85,204)" target="_blank">http://www.arces.net</a><br><br><span style="color:rgb(34,34,34)"><div>PGP key: 2048R/7F2AB658 2012-07-02</div><div>PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658</div>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br>Jack Zabolotnyi<div><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse;color:rgb(80,0,80)">Arces Network, LLC</span></div><div>
<span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse;color:rgb(80,0,80)"><br></span></div><div><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse;color:rgb(80,0,80)">e: <a href="mailto:jzabolotnyi@arces.net" style="color:rgb(17,85,204)" target="_blank">jzabolotnyi@arces.net</a><br>
w: <a href="http://www.arces.net/" style="color:rgb(17,85,204)" target="_blank">http://www.arces.net</a><br><br><span style="color:rgb(34,34,34)"><div>PGP key: 2048R/7F2AB658 2012-07-02</div><div>PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658</div>
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