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<P><BR /><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Hi TIm,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Is the mmtech user now set up as privileged? None of the rights changes you apply will take effect on non-privileged users.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:black'>Regards<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div>
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<TD style="HEIGHT: 50px" colSpan=3><SPAN style="LINE-HEIGHT: 16px; FONT-FAMILY: Arial, Helvetica, sans-serif; FONT-SIZE: 12px"><span style='font-family:Arial; font-size:11pt; font-weight: bold; '>Chris</span> <span style='font-family:Arial; font-size:11pt; font-weight: bold; '>O'Kelly</span><BR /><SPAN style="FONT-SIZE: 14px"><B><span style='font-family:Arial; font-size:9pt; font-weight: normal; '>Web Administrator</span></B></SPAN><BR /></SPAN></TD></TR>
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<TD style="WIDTH: 178px" height=112 vAlign=top width=199 align=left><SPAN style="LINE-HEIGHT: 16px; FONT-FAMILY: Arial, Helvetica, sans-serif; FONT-SIZE: 12px"><table class=7f172dc6-f7d4-483a-a4cd-5841754651fbTable><tr><td><span style='font-family:Arial; font-size:x-small; color: #000000; font-weight: bold; '>Minecorp Australia</span></td></tr><tr><td><span style='font-family:arial; font-size:9pt; '>37 Murdoch Circuit</span></td></tr><tr><td><span style='font-family:arial; font-size:9pt; '>Acacia Ridge QLD 4110</span></td></tr><tr><td><span style='font-family:Arial; font-size:9pt; color: #0070C0; '><span style='font-family:arial; font-size:9pt; color: #0070C0; font-weight: bold; '><span style='font-family:arial; font-size:9pt; color: #0070C0; font-weight: bold; '><a href='http://www.minecorp.com.au' title='Minecorp Vehicle Solutions' target=''><span style='font-family:arial; font-size:9pt; color: #0070C0; font-weight: bold; '>minecorp.com.au</span></a></span></span></span></td></tr></table><BR /></SPAN></TD>
<TD style="WIDTH: 290px" height=112 vAlign=top width=250 align=left><SPAN style="LINE-HEIGHT: 16px; FONT-FAMILY: Arial, Helvetica, sans-serif; FONT-SIZE: 12px"><B><table class=7f172dc6-f7d4-483a-a4cd-5841754651fbTable><tr><td width=600px><span style='font-family:Arial; font-size:9pt; font-weight: bold; '>P: 07 3723 1000</span></td></tr><tr><td width=600px><span style='font-family:Arial; font-size:9pt; font-weight: bold; '>M: 0450 586 190</span></td></tr><tr><td width=600px><span style='font-family:arial; font-size:9pt; font-weight: bold; '>E: <a href='mailto:Chris.okelly@minecorp.com.au' title='Click to send email to Chris O'Kelly' target=''>Chris.okelly@minecorp.com.au</a></span></td></tr><tr><td width=600px><span style='font-family:Arial; font-size:9pt; color: #4F81BD; font-weight: bold; '>S: <a href='http://skype.com' title='' target=''>chris.okelly.mvs</a></span></td></tr></table><BR /></B></SPAN></TD></TR></TBODY></TABLE> <IMG id=IMG1 border=0 src="http://oi46.tinypic.com/mw8nbd.jpg" width=430 height=132 /><BR /><BR /><div class=WordSection1><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm"><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Tim Dunphy<br /><b>Sent:</b> Thursday, 27 September 2012 7:29 AM<br /><b>To:</b> Glenn E. Sieb<br /><b>Cc:</b> rt-users@lists.bestpractical.com<br /><b>Subject:</b> Re: [rt-users] group rights do not work<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi Glenn,<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal> Thanks for your input. However no progress has been made tho I followed your advice to the letter.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>This is how I have the group setup.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal style=margin-bottom:12.0pt><img id="_x0000_i1025" src='cid:image001.png@01CD9C85.F392CCC0' alt="Inline image 1" /><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>And this is all the mmtest user (member of the mmtech group) can see<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><img id="_x0000_i1026" src='cid:image002.png@01CD9C85.F392CCC0' alt="Inline image 2" /><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I'm simply at a loss here as to what could be going wrong.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Thanks again for your input.<o:p></o:p></p></div><div><p class=MsoNormal>Tim<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>On Wed, Sep 26, 2012 at 2:47 PM, Glenn E. Sieb <<a href="mailto:gsieb@efashionsolutions.com" target="_blank">gsieb@efashionsolutions.com</a>> wrote:<o:p></o:p></p><div><p class=MsoNormal>On 09/26/2012 02:32 PM, Tim Dunphy wrote:<o:p></o:p></p></div><blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm"><div><p class=MsoNormal style=margin-bottom:12.0pt>Hello,<br /><br />I am having a problem in getting and rt group to see it's queue and ticket and ONLY it's queue and tickets. I believe i have everything setup correctly in the interface, which leads me to believe I may be having a technical problem with my RT installation.<br /><br /> I'll use screenshots primarily to describe the issue.<br /><br /> I've created an RT user (in the RT system only) and when he logs in this is all he can see<o:p></o:p></p></div><div><p class=MsoNormal style=margin-bottom:12.0pt>He is a member of a group called MMTECH. Here is how the group rights are assigned.<o:p></o:p></p></div><p class=MsoNormal>I gave him these individual rightsAnd yet he can only see the interface shot in the first screenshot I include. I have no idea why and I very much need to correct this situation so that a new group can start using RT.<o:p></o:p></p><div><p class=MsoNormal style=margin-bottom:12.0pt><br /><br />Again, they need to see their queue and tickets and ONLY their queue and tickets. If I give the user the Let this user be granted rights (Privileged) the members can see ALL queues and tickets which si not what we want.<br /><br />PLEASE help as I really need to solve this problem.<o:p></o:p></p></div></blockquote><p class=MsoNormal style=margin-bottom:12.0pt><br /><br />Try adding group rights to *queues*... adding group rights to a group for a member only gives them rights to that group, not to any queue. You need to go to a queue and go to Group Rights in the *queue* and assign rights to the MMTECH group in that queue...<br /><br />(Click Tools, Configuration, Queues, (Name of Group you want to add group rights to), Group Rights, type in MMTECH in the Add Group area, and assign rights.)<br /><br />Make sense?<br />Best,<br />--Glenn<span style=color:#888888><br /><br /><span class=hoenzb>-- </span><br /><span class=hoenzb>Glenn E. Sieb</span><br /><span class=hoenzb>System Administrator</span><br /><span class=hoenzb><a href="tel:%2B1%20201%20809-4958" target="_blank">+1 201 809-4958</a></span><br /><br /><span class=hoenzb>eFashionSolutions</span><br /><span class=hoenzb>80 Enterprise Avenue South</span><br /><span class=hoenzb>Secaucus, NJ 07094</span></span><o:p></o:p></p></div><p class=MsoNormal><br /><br clear=all /><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal style=margin-bottom:12.0pt>-- <br />GPG me!!<br /><br />gpg --keyserver <a href="http://pool.sks-keyservers.net" target="_blank">pool.sks-keyservers.net</a> --recv-keys F186197B<br /><br /><o:p></o:p></p></div></div>
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