First of all, you cannot save/share a search/dashboard for a group unless you are a member of that group. If you are an admin with the correct privileges, you can set the privileges for that group to allow them to see/load/modify that search/dashboard.<div>
<br></div><div>If you don't want to be a member of a bunch of groups, but want to create searches/dashboards for them, then join them, create/save those searchs/dashboards, set the privileges, then get out of that group.</div>
<div><br></div><div>Queue and ticket and Custom field privileges are not the same as group privileges, so being an admin does NOT make you a member of any group and therefore group privileges and searchs and dashboards and such can only be done when you make yourself a member of that particular group.</div>
<div><br></div><div>Hope this helps.</div><div><br></div><div>Kenn<br><br><div class="gmail_quote">On Fri, Oct 5, 2012 at 10:09 AM, Asanka Gunasekera <span dir="ltr"><<a href="mailto:asanka_gunasekera@yahoo.co.uk" target="_blank">asanka_gunasekera@yahoo.co.uk</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="font-size:12pt;font-family:times new roman,new york,times,serif">hi Glenn, is seem when the person who trying to create the dash for the group needs to be in that group for it to appear under "Privacy"<br>
<br>Thanks and Best Regards<br><div class="hm HOEnZb"><div><span><br></span></div><div><br></div> </div><div style="font-family:times new roman,new york,times,serif;font-size:12pt"><div class="hm HOEnZb"> </div><div style="font-family:times new roman,new york,times,serif;font-size:12pt">
<div class="hm HOEnZb"> </div><div dir="ltr"><div class="hm HOEnZb"> </div><font face="Arial"><div class="hm HOEnZb"> <hr size="1"> <b><span style="font-weight:bold">From:</span></b> Asanka Gunasekera <<a href="mailto:asanka_gunasekera@yahoo.co.uk" target="_blank">asanka_gunasekera@yahoo.co.uk</a>><br>
<b><span style="font-weight:bold">To:</span></b> Glenn E. Sieb <<a href="mailto:gsieb@efashionsolutions.com" target="_blank">gsieb@efashionsolutions.com</a>>; "<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>" <<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>> <br>
<b><span style="font-weight:bold">Sent:</span></b> Friday, 5 October 2012, 22:14</div><div class="im"><br> <b><span style="font-weight:bold">Subject:</span></b> Re: [rt-users] share dashboard with a group<br> </div></font> </div>
<div class="im"> <br><div><div><div style="font-size:12pt;font-family:times new roman,new york,times,serif">Hi Glenn I am using RT 4 and I am trying to create group dash boards using root account and I am unable to see any option as you mentioned attached is an screen print<br>
<br><br>Thanks and Best Regards<br><div><span><br></span></div><div><br></div> <div style="font-family:times new roman,new york,times,serif;font-size:12pt"> <div style="font-family:times new roman,new york,times,serif;font-size:12pt">
<div dir="ltr"> <font face="Arial"> <hr size="1"> <b><span style="font-weight:bold">From:</span></b> Glenn E. Sieb <<a href="mailto:gsieb@efashionsolutions.com" target="_blank">gsieb@efashionsolutions.com</a>><br>
<b><span style="font-weight:bold">To:</span></b> "<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>" <<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>> <br>
<b><span style="font-weight:bold">Sent:</span></b> Thursday, 4 October 2012, 0:26<br> <b><span style="font-weight:bold">Subject:</span></b> Re: [rt-users] share dashboard with a group<br> </font> </div> <br>On 10/03/2012 02:07 PM, Asanka Gunasekera wrote:<br>
> Hi Albert, this document does not tell you how to create the shared dashboard :(<br>> <br>Save it as a dashboard for that group.<br><br>When you click "Home/New Dashboard" see "Privacy"? That's the important bit. If you have rights to create dashboards for that group, you should see it in the dropdown list.<br>
<br>--Glenn<br><br>-- Glenn E. Sieb<br>System Administrator<br><a href="tel:%2B1%20201%20809-4958" value="+12018094958" target="_blank">+1 201 809-4958</a><br><br>eFashionSolutions<br>80 Enterprise Avenue South<br>Secaucus, NJ 07094<br>
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<br><br> </div> </div> </div></div></div><br><br> </div></div> </div> </div></div><br><br>
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<br></blockquote></div><br></div>