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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi folks<o:p></o:p></p><p class=MsoNormal>I am new to RT world, gearing up(purchasing book). <o:p></o:p></p><p class=MsoNormal>Until I get up to speed I have two problems but I am a novice. <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>RT users are continually complaining about the RT password.<o:p></o:p></p><p class=MsoNormal>After I change their password on the RT GUI, they use it once then <o:p></o:p></p><p class=MsoNormal>The password fails and USER ask me to change it again, they say this has been a problem for some<o:p></o:p></p><p class=MsoNormal>Time. I have created new user and attempted login, it works first time but after that it fails. <o:p></o:p></p><p class=MsoNormal>Can anyone provide troubleshooting steps for this process?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Next RT USERS complain when creating a ticket, and complete the CC field, the users in the CC field<o:p></o:p></p><p class=MsoNormal>Aren’t emailed. How can I troubleshoot this using processing versus filling out the ticket and <o:p></o:p></p><p class=MsoNormal>Seeing if the email is CC’d?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I apologize for basic questions finding my bearings. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>