<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Tahoma","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Tahoma","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi all<o:p></o:p></p><p class=MsoNormal>We have a serious problem with rt 3.8.8. I have created and HTML template for auto reply as you could see below. When I send HTML email, I got the autoreply in a good way, i.e. I got an HTML email as same as what I sent to RT. But if there is any attachment, I will get plain text email!<o:p></o:p></p><p class=MsoNormal>My client is outlook 2010. I have attached my requests and replies (it took files from unix mail server. i.e. while sending email to RT, put another email as bcc and went to my shell and download the email file directly and change the extension to .eml. also I removed extra “=” from end of each lines)<o:p></o:p></p><p class=MsoNormal>It seems outlook include plaint text version as well and RT could not handle it while there is other attachments rather than MIME format…. I could not get deeper and find reasonable solution. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>In addition I have backported RescueOutlook from 3.8.11 but there wasn’t any success. ( I backported lib/RT/Transaction_Overlay.pm and lib/RT/ EmailParser.pm)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>--- template-start<o:p></o:p></p><p class=MsoNormal>Subject: AutoReply: {$Ticket->Subject}<o:p></o:p></p><p class=MsoNormal>Content-Type: text/html<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><p dir="ltr">Dear Partner,<o:p></o:p></p><p class=MsoNormal></p><o:p></o:p></p><p class=MsoNormal><p dir="ltr">This is an automated response confirming the receipt of your ticket. You will be updated shortly by an engineer whom will assist you further.<o:p></o:p></p><p class=MsoNormal></p><o:p></o:p></p><p class=MsoNormal><p dir="ltr">For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.<o:p></o:p></p><p class=MsoNormal></p><o:p></o:p></p><p class=MsoNormal><p dir="ltr">Ticket ID:[{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}]<o:p></o:p></p><p class=MsoNormal><br> <o:p></o:p></p><p class=MsoNormal>Subject:"{$Ticket->Subject()}"<o:p></o:p></p><p class=MsoNormal></p><o:p></o:p></p><p class=MsoNormal></p>Thank you,<o:p></o:p></p><p class=MsoNormal></p>testel Global NOC<o:p></o:p></p><p class=MsoNormal></p>{$Ticket->QueueObj->CorrespondAddress()}<o:p></o:p></p><p class=MsoNormal></p><o:p></o:p></p><p class=MsoNormal>-------------------------------------------------------------------------<o:p></o:p></p><p class=MsoNormal>{$Transaction->Content()}<o:p></o:p></p><p class=MsoNormal>--- template-end<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any comment appreciated<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>