<html><body><div style="color:#000; background-color:#fff; font-family:arial, helvetica, sans-serif;font-size:12pt"><br><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><div style="font-family: times new roman, new york, times, serif; font-size: 12pt;">Hi Sir/Madam,<div id="yiv1185094468"><div><div style="color:#000;background-color:#fff;font-family:arial, helvetica, sans-serif;font-size:12pt;"><div style="font-family:arial, helvetica, sans-serif;font-size:12pt;"><div style="font-family:times new roman, new york, times, serif;font-size:12pt;"><div id="yiv1185094468"><div><div style="color:#000;background-color:#fff;font-family:arial, helvetica, sans-serif;font-size:12pt;"><div><br></div><div style="color:rgb(0, 0, 0);font-size:16px;font-family:arial, helvetica, sans-serif;background-color:transparent;font-style:normal;">we are using RT system for our test request tracking purposes. We have a ticket that was created, resolved and
then put on hold. However, after this ticket is put on hold, we are unable to changed the ticket to any other status.</div><div style="color:rgb(0, 0, 0);font-size:16px;font-family:arial, helvetica, sans-serif;background-color:transparent;font-style:normal;"><br></div><div style="color:rgb(0, 0, 0);font-size:16px;font-family:arial, helvetica, sans-serif;background-color:transparent;font-style:normal;">could you please help me with some guildance on what the issue may possibly be? (screenshot attached)<br></div><div style="color:rgb(0, 0, 0);font-size:16px;font-family:arial, helvetica, sans-serif;background-color:transparent;font-style:normal;"><br></div><div style="color:rgb(0, 0, 0);font-size:16px;font-family:arial, helvetica, sans-serif;background-color:transparent;font-style:normal;">Thanks!</div><div style="color:rgb(0, 0, 0);font-size:16px;font-family:arial, helvetica, sans-serif;background-color:transparent;font-style:normal;">Luke<br></div><div
style="color:rgb(0, 0, 0);font-size:16px;font-family:arial, helvetica, sans-serif;background-color:transparent;font-style:normal;"><img alt="" height="422" width="654"></div><br> </div></div></div><br></div> </div> </div></div></div><br><br> </div> </div> </div></body></html>