Tue,<div><br></div><div>What is RT doing? A description of how it acts, like error messages, etc. would be helpful.</div><div><br></div><div>Kenn<br><br><div class="gmail_quote">On Wed, Oct 17, 2012 at 1:45 PM, Tue Minh <span dir="ltr"><<a href="mailto:minhtue86@yahoo.com" target="_blank">minhtue86@yahoo.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="font-size:12pt;font-family:arial,helvetica,sans-serif"><br><div style="font-family:arial,helvetica,sans-serif;font-size:12pt">
<div style="font-family:times new roman,new york,times,serif;font-size:12pt">Hi Sir/Madam,<div><div><div style="font-size:12pt;font-family:arial,helvetica,sans-serif"><div style="font-family:arial,helvetica,sans-serif;font-size:12pt">
<div style="font-family:times new roman,new york,times,serif;font-size:12pt"><div><div><div style="font-size:12pt;font-family:arial,helvetica,sans-serif"><div><br></div><div style="font-style:normal;font-size:16px;background-color:transparent;font-family:arial,helvetica,sans-serif">
we are using RT system for our test request tracking purposes. We have a ticket that was created, resolved and
 then put on hold. However, after this ticket is put on hold, we are unable to changed the ticket to any other status.</div><div style="font-style:normal;font-size:16px;background-color:transparent;font-family:arial,helvetica,sans-serif">
<br></div><div style="font-style:normal;font-size:16px;background-color:transparent;font-family:arial,helvetica,sans-serif">could you please help me with some guildance on what the issue may possibly be? (screenshot attached)<br>
</div><div style="font-style:normal;font-size:16px;background-color:transparent;font-family:arial,helvetica,sans-serif"><br></div><div style="font-style:normal;font-size:16px;background-color:transparent;font-family:arial,helvetica,sans-serif">
Thanks!</div><div style="font-style:normal;font-size:16px;background-color:transparent;font-family:arial,helvetica,sans-serif">Luke<br></div><div style="font-style:normal;font-size:16px;background-color:transparent;font-family:arial,helvetica,sans-serif">
<img alt="" height="422" width="654"></div><br> </div></div></div><br></div> </div>  </div></div></div><br><br> </div> </div>  </div></div><br><br>
--------<br>
Final RT training for 2012 in Atlanta, GA - October 23 & 24<br>
  <a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br>
<br>
We're hiring! <a href="http://bestpractical.com/jobs" target="_blank">http://bestpractical.com/jobs</a><br>
<br></blockquote></div><br></div>