<div>I apoligize that things are not clear to me on the mail side.</div><div> </div><div>According to RT documentation, we should have MTA e.g. sendmail and it can be configured for incoming or outgoing emails. Then why do we need fetchmail? Is this necessary?<br>
<br></div><div class="gmail_quote">On Fri, Nov 16, 2012 at 1:22 PM, Edsall, William (WJ) <span dir="ltr"><<a href="mailto:WJEdsall@dow.com" target="_blank">WJEdsall@dow.com</a>></span> wrote:<br><blockquote style="margin:0px 0px 0px 0.8ex;padding-left:1ex;border-left-color:rgb(204,204,204);border-left-width:1px;border-left-style:solid" class="gmail_quote">
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<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">Incoming mail is a manual process to grab the mail from exchange, then pass it through mailgate.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">Here’s what I used to achieve incoming mails via Exchange.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">I used fetchmail with the IMAP protocol – also the ssl flag was necessary for our server.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">Fetchmail command:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">fetchmail -f /var/www/html/rt/bin/fetchmailrc --ssl -B 10 --nokeep<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">While testing fetchmail I used the –c flag so it would just check the mailbox. Upon success it will give you a count of the number of emails in the box. Also
use the –v for verbose output while testing. <u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">Until this command reflects a successful connection to your email server, it’s not going to work.
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">Example fetchmailrc -- replace all <vars> with your own values:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">poll <Your_Exchange_Server> protocol imap:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">username <USERNAME_HERE> password <PASSWORD_HERE> mda "/var/www/html/rt/bin/rt-mailgate --url http://<Your RT URL> --queue ‘<queue name here>' --action correspond"<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">Once you get the settings correct, toss the fetchmail script into crontab and have it check regularly.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Tahoma","sans-serif";font-size:10pt">From:</span></b><span style="font-family:"Tahoma","sans-serif";font-size:10pt"> <a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a> [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>]
<b>On Behalf Of </b>testwreq wreq<br>
<b>Sent:</b> Friday, November 16, 2012 1:13 PM<br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>; <a href="mailto:rt-users-request@lists.bestpractical.com" target="_blank">rt-users-request@lists.bestpractical.com</a><br>
<b>Subject:</b> [rt-users] RT 4.0.8 still not receiving incoming tickets via email on ubuntu<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">I have had problems with incoming tickets not being received into RT.<u></u><u></u></p>
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<p class="MsoNormal"><br>
My setup is: <br>
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ubuntu RT server 12.4<br>
sendmail is the MTA <br>
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Emails sent from the exchange server (domain X) into RTserver<br>
Emails sent from RT to exchange (outgoing) are working<br>
Emails sent into RT from exchange server (inbound) are not working. /var/log/mail.log does not have any entry for this. I am not sure if the mail is reaching the RT server. Is there any configuration required for rt-mailgate? sendmails /etc/aliases has the
correspondence address for general queue already setup. <u></u><u></u></p>
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Could anyone shed some light please? <br>
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Many thanks.<u></u><u></u></p>
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