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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Incoming mail is a manual process to grab the mail from exchange, then pass it through mailgate.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Here’s what I used to achieve incoming mails via Exchange.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I used fetchmail with the IMAP protocol – also the ssl flag was necessary for our server.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Fetchmail command:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">fetchmail -f /var/www/html/rt/bin/fetchmailrc --ssl -B 10 --nokeep<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">While testing fetchmail I used the –c flag so it would just check the mailbox. Upon success it will give you a count of the number of emails in the box. Also
use the –v for verbose output while testing. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Until this command reflects a successful connection to your email server, it’s not going to work.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Example fetchmailrc -- replace all <vars> with your own values:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">poll <Your_Exchange_Server> protocol imap:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">username <USERNAME_HERE> password <PASSWORD_HERE> mda "/var/www/html/rt/bin/rt-mailgate --url http://<Your RT URL> --queue ‘<queue name here>' --action correspond"<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Once you get the settings correct, toss the fetchmail script into crontab and have it check regularly.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>testwreq wreq<br>
<b>Sent:</b> Friday, November 16, 2012 1:13 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com; rt-users-request@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] RT 4.0.8 still not receiving incoming tickets via email on ubuntu<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I have had problems with incoming tickets not being received into RT.<o:p></o:p></p>
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<p class="MsoNormal"><br>
My setup is: <br>
<br>
ubuntu RT server 12.4<br>
sendmail is the MTA <br>
<br>
Emails sent from the exchange server (domain X) into RTserver<br>
Emails sent from RT to exchange (outgoing) are working<br>
Emails sent into RT from exchange server (inbound) are not working. /var/log/mail.log does not have any entry for this. I am not sure if the mail is reaching the RT server. Is there any configuration required for rt-mailgate? sendmails /etc/aliases has the
correspondence address for general queue already setup. <o:p></o:p></p>
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<p class="MsoNormal"><br>
Could anyone shed some light please? <br>
<br>
Many thanks.<o:p></o:p></p>
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