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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Dear All,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">May I know what’s the best method to avoid user remove ticket ID on title during email forwarding?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Is that possible to insert a random string into email content at the end of email which generate by each ticket? So that RT could capture and match the string even the email
being forward.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Please advise.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#5F5F5F">Thomas Lau</span><span style="color:blue"><br>
</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#5F5F5F">Senior Technology Analyst</span><span style="color:gray"><br>
</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#5F5F5F">Principle</span><span style="color:blue">
</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:red">One</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#5F5F5F"> Limited<br>
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong<br>
T +852 3555 2217 F +852 3555 2222 M +852 9880 1217<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#5F5F5F">Hong Kong . Singapore . Tokyo</span><span style="color:blue">
</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:blue"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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