<div><span class="date">Our RT server is <a href="mailto:rt4@sc.sbu.edu">rt4@sc.sbu.edu</a></span></div><div><span class="date"></span> </div><div><span class="date">When our external users send email to RT (<a href="mailto:rt4@sc.sbu.edu">rt4@sc.sbu.edu</a>) -> the mail from our exchange server gets forwarded to <a href="mailto:rt4@rt4.sc.sbu.edu">rt4@rt4.sc.sbu.edu</a> -> a message of communication is then created in RT</span></div>
<div><span class="date"></span> </div><div><span class="date">Wed Nov 21 09:26:59 2012K</span><span class="description">ate Rul -  Ticket created</span><span class="time-taken"></span><span class="actions">[</span></div><div class="content">
<table><tbody><tr><td class="message-header-key" align="right">Subject:</td><td class="message-header-value"> test from kate</td></tr><tr><td class="message-header-key" align="right">Date:</td><td class="message-header-value">
 Wed, 21 Nov 2012 14:27:08 +0000</td></tr><tr><td class="message-header-key" align="right">To:</td><td class="message-header-value"><p> "RT4, Tracker" <a href="mailto:rt4@rt4.sc.sbu.edu">rt4@rt4.sc.sbu.edu</a></p>
</td></tr><tr><td class="message-header-key" align="right">From:</td><td class="message-header-value"><p> Kate Rul<a href="mailto:Rulkrul@sc.sbu.edu">krul@sc.sbu.edu</a>  </p><p>When RT responds back to the request, the user who created the request, get the address  <a href="mailto:rt4@rt4.sc.sbu.edu">rt4@rt4.sc.sbu.edu</a>; Within RT can this address somehow be changed to <a href="mailto:rt4@sc.sbu.edu">rt4@sc.sbu.edu</a> because somewhere in the email flow, when users respond to the email, they are unable to directly deliver it to <a href="mailto:rt4@rt4.sc.sbu.edu">rt4@rt4.sc.sbu.edu</a></p>
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