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<div class="moz-cite-prefix">It is the other way round :<br>
1- you define CustomFields<br>
2- then you apply them to Queues<br>
3- only then, you may create tickets with values in those
CustomFields.<br>
<br>
Gerard<br>
<br>
On 2012-11-30 05:16, tkdchen wrote:<br>
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<blockquote
cite="mid:CADTkS=-fpN6Wk=qUVfaPb8Bi9U_r4MWUdZJXE_z920uQ6UJXAg@mail.gmail.com"
type="cite">Hi,
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<div>EmailAddress is just for testing the creation of custom
field, not for other purpose. As what you mentioned, if I create
a new ticket with custom fields, that custom fields should be
defined in the /Admin/CustomFields/index.html first. Am I right?
Thanks!<br>
<br>
Chenxiong Qi<br>
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<div class="gmail_extra"><br>
<br>
<div class="gmail_quote">On Fri, Nov 30, 2012 at 11:30 AM, Kevin
Falcone <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:falcone@bestpractical.com" target="_blank">falcone@bestpractical.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div class="im">On Fri, Nov 30, 2012 at 10:09:06AM +0800, <a
moz-do-not-send="true" href="mailto:qcxhome@gmail.com">qcxhome@gmail.com</a>
wrote:<br>
> Thanks for your guide. I just checked our RT
system , the URI /Admin/CustomFields/index.html<br>
> lists all predefined custom fields. Is it possible
to set some application-specific custom<br>
> fields that are not predefined in
/Admin/CustomFields/index.html.<br>
<br>
</div>
There are no predefined custom fields in RT.<br>
Anything you see on that page is by definition an
application-specific<br>
custom field.<br>
<br>
You make more by clicking on Create.<br>
<br>
As Gerald asked, it's still relevant to know why you have a
custom<br>
field named Email Address. Normally Email Addresses would
be stored<br>
on a Requestor or Cc or some other User.<br>
<span class="HOEnZb"><font color="#888888"><br>
-kevin</font></span></blockquote>
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