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<p style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; -qt-user-state:0;">Hi gfeelon,</p>
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<p style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; -qt-user-state:0;">Thanks for your guide. I just checked our RT system , the URI /Admin/CustomFields/index.html lists all predefined custom fields. Is it possible to set some application-specific custom fields that are not predefined in /Admin/CustomFields/index.html.</p>
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<p style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; -qt-user-state:0;">Chenxiong Qi</p>
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<p style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; -qt-user-state:0;">On Thursday 29 Nov 2012 10:24:03 Gerard FENELON wrote:<br /></p>
<p style=" margin-top:12px; margin-bottom:0px; margin-left:40px; margin-right:40px; -qt-block-indent:0; text-indent:0px; -qt-user-state:0;">Hi<br /><br />Do you actually have a Custom Field called EmailAddress <br />(listed in <a href="http://your.server.domain/Admin/CustomFields/index.html"><span style=" text-decoration: underline; color:#0057ae;">http://your.server.domain/Admin/CustomFields/index.html</span></a>)<br />or are you trying to set the email address of the requestor/owner/Cc ?<br /><br />Gerard<br /><br />On 2012-11-29 06:42, tkdchen wrote:<br /></p>
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<p style=" margin-top:0px; margin-bottom:0px; margin-left:80px; margin-right:80px; -qt-block-indent:0; text-indent:0px; -qt-user-state:0;">On Thu, Nov 29, 2012 at 1:18 AM, Kevin Falcone <<a href="mailto:falcone@bestpractical.com"><span style=" text-decoration: underline; color:#0057ae;">falcone@bestpractical.com</span></a>> wrote:<br /></p>
<p style=" margin-top:0px; margin-bottom:0px; margin-left:84px; margin-right:80px; -qt-block-indent:0; text-indent:0px; -qt-user-state:0;">On Wed, Nov 28, 2012 at 09:49:54PM +0800, tkdchen wrote:<br />> I'm using REST API to create a ticket. And see that I can pass CF_<CustomFieldField>:<br />> <FieldValue> to create custom field for that new ticket. However, when I pass<br /><br /></p>
<p style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; -qt-user-state:0;">Actually, you want CF.{EmailAddress} or the old old style of<br />CF-EmailAddress. I'm not aware of CF_EmailAddress being valid in any<br />part of RT. If you found this documented on the wiki, I'd appreciate<br />it if you fixed the documentation there.<br /><br /></p>
<p style=" margin-top:0px; margin-bottom:0px; margin-left:80px; margin-right:80px; -qt-block-indent:0; text-indent:0px; -qt-user-state:0;"><br />CF.{EmailAddress}: <a href="mailto:qcxhome@gmail.com"><span style=" text-decoration: underline; color:#0057ae;">qcxhome@gmail.com</span></a><br />Above line is included in the post data, and RT still tells me EmailAddress is an invalid custom field name.<br /></p>
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<p style=" margin-top:0px; margin-bottom:0px; margin-left:84px; margin-right:80px; -qt-block-indent:0; text-indent:0px; -qt-user-state:0;">-kevin<br /><br />> "CF_EmailAddress: [1]<a href="mailto:tester@company.com"><span style=" text-decoration: underline; color:#0057ae;">tester@company.com</span></a>" as the part of post data, my company's RT tell me<br /></p>
<p style=" margin-top:0px; margin-bottom:0px; margin-left:84px; margin-right:80px; -qt-block-indent:0; text-indent:0px; -qt-user-state:0;">> EmailAddress is not valid. I searched from Internet and no document has more detail about<br />> this. Please give me guide. Thanks!<br /><br /></p>
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