<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt">Hi,<br><br>Thank you for your answer. I probably didn't explain clearly where my problem is.<br><br>I do want to send an email to the "requestor" when I click on Reply or "Reply to requestor", but with the configuration I have now it never sends the email out.<br><br>If I create a new Scrip to send emails on comments, it will send it always, selecting either Reply to requestor or Comment.<br><br>Thank you!<br><div><span><br></span></div><div><br></div> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">De:</span></b> Martin Wheldon <martin.wheldon@greenhills-it.co.uk><br> <b><span style="font-weight:
bold;">Para:</span></b> rt-users@lists.bestpractical.com <br> <b><span style="font-weight: bold;">Enviado:</span></b> jueves, 20 de diciembre de 2012 4:17<br> <b><span style="font-weight: bold;">Asunto:</span></b> Re: [rt-users] Reply to requestors not sending emails<br> </font> </div> <br>Hi,<br><br>I'm not 100% sure about your question, but if you are asking if you can <br>update a ticket<br>without sending a reply to the requestor? Then all you need to do is <br>select the Comment action and leave<br>the update type set to Comments (Not sent to requestors).<br><br>If I have miss understood your question please send further details on <br>what you are trying to achieve.<br><br>Best Regards<br><br>Martin<br><br>On 2012-12-19 19:56, <a ymailto="mailto:charlycr74@yahoo.com.ar" href="mailto:charlycr74@yahoo.com.ar">charlycr74@yahoo.com.ar</a> wrote:<br>> Hi,<br>><br>> As far as I know RT should send an email to the requestor when Reply<br>> is
chosen as an Action or "Comment"and then "Reply to requestor" is<br>> chosen.<br>><br>> This is not my case, if I create a new Scrips with "Send an email on<br>> Comment" work perfectly, but sometimes I don't want to send <br>> everything<br>> to the requestor, just replying to it.<br>><br>> Do I have to create a specific Scrip for it or it comes by default?<br>><br>> I'm using RT 4.0.8.<br>><br>> Thank you.<br>><br>> !DSPAM:9,50d214dc33233521092242!<br><br>--------<br>We're hiring! <a href="http://bestpractical.com/jobs" target="_blank">http://bestpractical.com/jobs</a><br><br><br> </div> </div> </div></body></html>