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<p class="MsoNormal">Hi Everyone<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have just started using request tracker and have the basics set up<o:p></o:p></p>
<p class="MsoNormal">I have 2 things that I have searched for a solution for in the archives and don’t seem to find any solutions.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">First of all – when we reply or resolve a ticket - we would like to reply to everyone who was originally CCd by default instead of having to tick the individuals. As far as I understand – this has something to do with Scrips but I cant
figure out how to do this.<o:p></o:p></p>
<p class="MsoNormal"><br>
Secondly – we are popping mail out of a mailbox using fetchmail which then sends this to the mailgate.<o:p></o:p></p>
<p class="MsoNormal">We need to be able to exclude certain email addresses from being logged as tickets as they are notifications. Is this something that can be done inside of RT?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for the help. <o:p></o:p></p>
<p class="MsoNormal"><br>
Regards<o:p></o:p></p>
<p class="MsoNormal">Brendon<o:p></o:p></p>
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Bank's Disclaimer for this email click on the following address or copy into
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