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    Hi all,<br>
    <br>
    I have RT running on a Centos 5.8, apache2, perl 5.8.8, mod_perl
    2.0.4, mysql 5.0.95 virtual machine. I use ldap to authentify users.<br>
    It's been working for some time (~15 month), but after a patching of
    perl last month the system seems to be a little bit messed up.<br>
    <br>
    Debugging is turned on to the fullest, in apache2, mysql, perl and
    rt itself. But this couldn't help me in anyway so far, since there
    is no output. :-( Maybe you can give me a push to the right
    direction.<br>
    <br>
    All dependencies are met, when I check sbin/rt-test-dependencies
    --verbose --with-mysql --with-modperl2 --with-dev. (see below)<br>
    <br>
    In ticketview the apache doesn't give a reply and uses 100% of the
    processor (I run 'top'  to check that).<br>
    But this only happens on <br>
    <br>
    Ticket/ModifyPeople.html?id=4518 and<br>
    Ticket/Display.html?Action=Take;id=4518 and<br>
    <br>
    on clicking "Save Changes" when I change the owner of the ticket in<br>
    Ticket/ModifyAll.html?id=4518<br>
    <br>
    Also the server only sends part of the mask and then freezes when I
    call <br>
    Ticket/Update.html?Action=Comment;id=4518<br>
    <br>
    Here the last lines of code are:<span><br>
      "<<span class="start-tag">textarea</span> <span
        class="attribute-name">autocomplete</span>="<a
        class="attribute-value">off</a>" <span class="attribute-name">class</span>="<a
        class="attribute-value">messagebox</a>" <span
        class="attribute-name">cols</span>="<a class="attribute-value">72</a>"
      <span class="attribute-name">rows</span>="<a
        class="attribute-value">15</a>" <span class="attribute-name">name</span>="<a
        class="attribute-value">UpdateContent</a>" <span
        class="attribute-name">id</span>="<a class="attribute-value">UpdateContent</a>"></span><span></span><span></<span
        class="end-tag">textarea</span>></span><span>
      <span id="line480"></span>
      <span id="line481"></span></span><span></<span class="end-tag">td</span>></span><span></span><span></<span
        class="end-tag">tr</span>></span><span>
      <span id="line482"></span>
      <span id="line483"></span> <span id="line484"></span></span><span><<span
        class="start-tag">tr</span>></span><span></span><span><<span
        class="start-tag">td</span> <span class="attribute-name">class</span>="<a
        class="attribute-value">label</a>"></span><span>Attach:</span><span></<span
        class="end-tag">td</span>></span><span></span><span><<span
        class="start-tag">td</span>></span><span></span><span><<span
        class="start-tag">input</span> <span class="attribute-name">name</span>="<a
        class="attribute-value">Attach</a>" <span
        class="attribute-name">type</span>="<a class="attribute-value">file</a>"
      <span>/</span>></span><span></span><span><<span
        class="start-tag">input</span> <span class="attribute-name">type</span>="<a
        class="attribute-value">submit</a>" <span
        class="attribute-name">class</span>="<a class="attribute-value">button</a>"
      <span class="attribute-name">name</span>="<a
        class="attribute-value">AddMoreAttach</a>" <span
        class="attribute-name">value</span>="<a class="attribute-value">Add
        More Files</a>" <span>/</span>></span><span></span><span><<span
        class="start-tag">input</span> <span class="attribute-name">type</span>="<a
        class="attribute-value">hidden</a>" <span
        class="attribute-name">class</span>="<a class="attribute-value">hidden</a>"
      <span class="attribute-name">name</span>="<a
        class="attribute-value">UpdateAttach</a>" <span
        class="attribute-name">value</span>="<a class="attribute-value">1</a>"
      <span>/</span>></span><span>
      <span id="line485"></span></span><span></<span class="end-tag">td</span>></span><span></span><span></<span
        class="end-tag">tr</span>></span><span>
      <span id="line486"></span>
      <span id="line487"></span> </span><span></<span
        class="end-tag">table</span>></span><span>
      <span id="line488"></span> </span><span><<span
        class="start-tag">hr</span> <span class="attribute-name">class</span>="<a
        class="attribute-value">clear</a>" <span>/</span>></span><span>
      <span id="line489"></span> </span><span></<span
        class="end-tag">div</span>></span><span>
      <span id="line490"></span></span><span></<span class="end-tag">div</span>></span><span>
      <span id="line491"></span>
      <span id="line492">"</span></span><br>
    <br>
    but not when I call<br>
    Ticket/Update.html?Action=Respond;id=4518<br>
    There everything works fine, it seems.<br>
    <br>
    So, I'm really puzzled and have no clue about how to manage this
    problem and make the RT running again.<br>
    <br>
    So, I guess it might have something to do with rights, but I just
    cannot figure out what. Because this happens when I'm logged in as
    root as well. And I thought that root has global rights.<br>
    <br>
    I also had some problems with my scrips on creating tickets after
    changing from version 4.0.6 to 4.0.7 that I couldn't solve, so I
    turned them of. Then at least the ticket creation worked again.<br>
    <br>
    Any help is highly appreciated.<br>
    <br>
    <br>
    Here the print from<br>
    sbin/rt-test-dependencies --verbose --with-mysql --with-modperl2
    --with-dev<br>
    perl:<br>
        >=5.8.3(5.8.8) ...found<br>
    users:<br>
        rt group (rt) ...found<br>
        bin owner (root) ...found<br>
        libs owner (root) ...found<br>
        libs group (bin) ...found<br>
        web owner (www) ...found<br>
        web group (www) ...found<br>
    CLI dependencies:<br>
        Term::ReadKey ...found<br>
        Getopt::Long >= 2.24 ...found<br>
        HTTP::Request::Common ...found<br>
        Term::ReadLine ...found<br>
        Text::ParseWords ...found<br>
        LWP ...found<br>
    CORE dependencies:<br>
        DateTime >= 0.44 ...found<br>
        Class::ReturnValue >= 0.40 ...found<br>
        Text::Quoted >= 2.02 ...found<br>
        Regexp::IPv6 ...found<br>
        HTML::TreeBuilder ...found<br>
        CSS::Squish >= 0.06 ...found<br>
        Encode >= 2.39 ...found<br>
        DateTime::Locale >= 0.40 ...found<br>
        Module::Versions::Report >= 1.05 ...found<br>
        MIME::Entity >= 5.425 ...found<br>
        Digest::SHA ...found<br>
        List::MoreUtils ...found<br>
        DBI >= 1.37 ...found<br>
        Locale::Maketext::Lexicon >= 0.32 ...found<br>
        Devel::StackTrace >= 1.19 ...found<br>
        Digest::base ...found<br>
        HTML::FormatText ...found<br>
        Text::Password::Pronounceable ...found<br>
        Devel::GlobalDestruction ...found<br>
        Time::ParseDate ...found<br>
        File::Temp >= 0.19 ...found<br>
        Locale::Maketext >= 1.06 ...found<br>
        Tree::Simple >= 1.04 ...found<br>
        Text::Template >= 1.44 ...found<br>
        Scalar::Util ...found<br>
        HTML::Quoted ...found<br>
        HTML::Scrubber >= 0.08 ...found<br>
        File::Spec >= 0.8 ...found<br>
        DBIx::SearchBuilder >= 1.59 ...found<br>
        Sys::Syslog >= 0.16 ...found<br>
        Mail::Mailer >= 1.57 ...found<br>
        File::ShareDir ...found<br>
        Regexp::Common ...found<br>
        Digest::MD5 >= 2.27 ...found<br>
        Cache::Simple::TimedExpiry ...found<br>
        File::Glob ...found<br>
        Class::Accessor >= 0.34 ...found<br>
        Locale::Maketext::Fuzzy ...found<br>
        Time::HiRes ...found<br>
        Text::Wrapper ...found<br>
        Regexp::Common::<a class="moz-txt-link-freetext" href="net::CIDR">net::CIDR</a> ...found<br>
        <a class="moz-txt-link-freetext" href="Net::CIDR">Net::CIDR</a> ...found<br>
        Log::Dispatch >= 2.23 ...found<br>
        UNIVERSAL::require ...found<br>
        Email::Address ...found<br>
    DASHBOARDS dependencies:<br>
        HTML::RewriteAttributes >= 0.05 ...found<br>
        URI >= 1.59 ...found<br>
        MIME::Types ...found<br>
    DEV dependencies:<br>
        Plack::Middleware::Test::StashWarnings >= 0.06 ...found<br>
        Log::Dispatch::Perl ...found<br>
        Test::NoWarnings ...found<br>
        Test::Email ...found<br>
        Test::Builder >= 0.90 ...found<br>
        Email::Abstract ...found<br>
        Test::Deep ...found<br>
        Test::LongString ...found<br>
        HTML::Form ...found<br>
        Module::Refresh >= 0.03 ...found<br>
        WWW::Mechanize >= 1.52 ...found<br>
        String::ShellQuote ...found<br>
        Test::MockTime ...found<br>
        XML::Simple ...found<br>
        HTML::TokeParser ...found<br>
        File::Find ...found<br>
        Test::WWW::Mechanize::PSGI ...found<br>
        Test::Expect >= 0.31 ...found<br>
        Test::Warn ...found<br>
        Test::WWW::Mechanize >= 1.30 ...found<br>
    GD dependencies:<br>
        GD::Text ...found<br>
        GD ...found<br>
        GD::Graph ...found<br>
    GPG dependencies:<br>
        PerlIO::eol ...found<br>
        GnuPG::Interface ...found<br>
    ICAL dependencies:<br>
        Data::ICal ...found<br>
    MAILGATE dependencies:<br>
        Pod::Usage ...found<br>
        Getopt::Long ...found<br>
        LWP::UserAgent ...found<br>
    MASON dependencies:<br>
        Storable >= 2.08 ...found<br>
        CSS::Squish >= 0.06 ...found<br>
        Apache::Session >= 1.53 ...found<br>
        Errno ...found<br>
        Devel::StackTrace >= 1.19 ...found<br>
        IPC::Run3 ...found<br>
        CGI::Cookie >= 1.20 ...found<br>
        Text::WikiFormat >= 0.76 ...found<br>
        XML::RSS >= 1.05 ...found<br>
        HTML::Mason >= 1.43 ...found<br>
        Digest::MD5 >= 2.27 ...found<br>
        JSON ...found<br>
    MODPERL2 dependencies:<br>
        Apache::DBI ...found<br>
        HTML::Mason >= 1.36 ...found<br>
    MYSQL dependencies:<br>
        DBD::mysql >= 2.1018 ...found<br>
    PSGI dependencies:<br>
        CGI::Emulate::PSGI ...found<br>
        CGI >= 3.38 ...found<br>
        CGI::PSGI >= 0.12 ...found<br>
        HTML::Mason::PSGIHandler >= 0.52 ...found<br>
        Plack >= 0.9971 ...found<br>
        Plack::Handler::Starlet ...found<br>
    SMTP dependencies:<br>
        <a class="moz-txt-link-freetext" href="Net::SMTP">Net::SMTP</a> ...found<br>
    USERLOGO dependencies:<br>
        Convert::Color ...found<br>
    <br>
    All dependencies have been found.<br>
    <br>
    --<br>
    <br>
    Thank you very much, everybody for reading until here. Any help is
    welcome.<br>
    <br>
    Cheers,<br>
    Alex<br>
    <br>
    <br>
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