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Hi all,<br>
<br>
I have RT running on a Centos 5.8, apache2, perl 5.8.8, mod_perl
2.0.4, mysql 5.0.95 virtual machine. I use ldap to authentify users.<br>
It's been working for some time (~15 month), but after a patching of
perl last month the system seems to be a little bit messed up.<br>
<br>
Debugging is turned on to the fullest, in apache2, mysql, perl and
rt itself. But this couldn't help me in anyway so far, since there
is no output. :-( Maybe you can give me a push to the right
direction.<br>
<br>
All dependencies are met, when I check sbin/rt-test-dependencies
--verbose --with-mysql --with-modperl2 --with-dev. (see below)<br>
<br>
In ticketview the apache doesn't give a reply and uses 100% of the
processor (I run 'top' to check that).<br>
But this only happens on <br>
<br>
Ticket/ModifyPeople.html?id=4518 and<br>
Ticket/Display.html?Action=Take;id=4518 and<br>
<br>
on clicking "Save Changes" when I change the owner of the ticket in<br>
Ticket/ModifyAll.html?id=4518<br>
<br>
Also the server only sends part of the mask and then freezes when I
call <br>
Ticket/Update.html?Action=Comment;id=4518<br>
<br>
Here the last lines of code are:<span><br>
"<<span class="start-tag">textarea</span> <span
class="attribute-name">autocomplete</span>="<a
class="attribute-value">off</a>" <span class="attribute-name">class</span>="<a
class="attribute-value">messagebox</a>" <span
class="attribute-name">cols</span>="<a class="attribute-value">72</a>"
<span class="attribute-name">rows</span>="<a
class="attribute-value">15</a>" <span class="attribute-name">name</span>="<a
class="attribute-value">UpdateContent</a>" <span
class="attribute-name">id</span>="<a class="attribute-value">UpdateContent</a>"></span><span></span><span></<span
class="end-tag">textarea</span>></span><span>
<span id="line480"></span>
<span id="line481"></span></span><span></<span class="end-tag">td</span>></span><span></span><span></<span
class="end-tag">tr</span>></span><span>
<span id="line482"></span>
<span id="line483"></span> <span id="line484"></span></span><span><<span
class="start-tag">tr</span>></span><span></span><span><<span
class="start-tag">td</span> <span class="attribute-name">class</span>="<a
class="attribute-value">label</a>"></span><span>Attach:</span><span></<span
class="end-tag">td</span>></span><span></span><span><<span
class="start-tag">td</span>></span><span></span><span><<span
class="start-tag">input</span> <span class="attribute-name">name</span>="<a
class="attribute-value">Attach</a>" <span
class="attribute-name">type</span>="<a class="attribute-value">file</a>"
<span>/</span>></span><span></span><span><<span
class="start-tag">input</span> <span class="attribute-name">type</span>="<a
class="attribute-value">submit</a>" <span
class="attribute-name">class</span>="<a class="attribute-value">button</a>"
<span class="attribute-name">name</span>="<a
class="attribute-value">AddMoreAttach</a>" <span
class="attribute-name">value</span>="<a class="attribute-value">Add
More Files</a>" <span>/</span>></span><span></span><span><<span
class="start-tag">input</span> <span class="attribute-name">type</span>="<a
class="attribute-value">hidden</a>" <span
class="attribute-name">class</span>="<a class="attribute-value">hidden</a>"
<span class="attribute-name">name</span>="<a
class="attribute-value">UpdateAttach</a>" <span
class="attribute-name">value</span>="<a class="attribute-value">1</a>"
<span>/</span>></span><span>
<span id="line485"></span></span><span></<span class="end-tag">td</span>></span><span></span><span></<span
class="end-tag">tr</span>></span><span>
<span id="line486"></span>
<span id="line487"></span> </span><span></<span
class="end-tag">table</span>></span><span>
<span id="line488"></span> </span><span><<span
class="start-tag">hr</span> <span class="attribute-name">class</span>="<a
class="attribute-value">clear</a>" <span>/</span>></span><span>
<span id="line489"></span> </span><span></<span
class="end-tag">div</span>></span><span>
<span id="line490"></span></span><span></<span class="end-tag">div</span>></span><span>
<span id="line491"></span>
<span id="line492">"</span></span><br>
<br>
but not when I call<br>
Ticket/Update.html?Action=Respond;id=4518<br>
There everything works fine, it seems.<br>
<br>
So, I'm really puzzled and have no clue about how to manage this
problem and make the RT running again.<br>
<br>
So, I guess it might have something to do with rights, but I just
cannot figure out what. Because this happens when I'm logged in as
root as well. And I thought that root has global rights.<br>
<br>
I also had some problems with my scrips on creating tickets after
changing from version 4.0.6 to 4.0.7 that I couldn't solve, so I
turned them of. Then at least the ticket creation worked again.<br>
<br>
Any help is highly appreciated.<br>
<br>
<br>
Here the print from<br>
sbin/rt-test-dependencies --verbose --with-mysql --with-modperl2
--with-dev<br>
perl:<br>
>=5.8.3(5.8.8) ...found<br>
users:<br>
rt group (rt) ...found<br>
bin owner (root) ...found<br>
libs owner (root) ...found<br>
libs group (bin) ...found<br>
web owner (www) ...found<br>
web group (www) ...found<br>
CLI dependencies:<br>
Term::ReadKey ...found<br>
Getopt::Long >= 2.24 ...found<br>
HTTP::Request::Common ...found<br>
Term::ReadLine ...found<br>
Text::ParseWords ...found<br>
LWP ...found<br>
CORE dependencies:<br>
DateTime >= 0.44 ...found<br>
Class::ReturnValue >= 0.40 ...found<br>
Text::Quoted >= 2.02 ...found<br>
Regexp::IPv6 ...found<br>
HTML::TreeBuilder ...found<br>
CSS::Squish >= 0.06 ...found<br>
Encode >= 2.39 ...found<br>
DateTime::Locale >= 0.40 ...found<br>
Module::Versions::Report >= 1.05 ...found<br>
MIME::Entity >= 5.425 ...found<br>
Digest::SHA ...found<br>
List::MoreUtils ...found<br>
DBI >= 1.37 ...found<br>
Locale::Maketext::Lexicon >= 0.32 ...found<br>
Devel::StackTrace >= 1.19 ...found<br>
Digest::base ...found<br>
HTML::FormatText ...found<br>
Text::Password::Pronounceable ...found<br>
Devel::GlobalDestruction ...found<br>
Time::ParseDate ...found<br>
File::Temp >= 0.19 ...found<br>
Locale::Maketext >= 1.06 ...found<br>
Tree::Simple >= 1.04 ...found<br>
Text::Template >= 1.44 ...found<br>
Scalar::Util ...found<br>
HTML::Quoted ...found<br>
HTML::Scrubber >= 0.08 ...found<br>
File::Spec >= 0.8 ...found<br>
DBIx::SearchBuilder >= 1.59 ...found<br>
Sys::Syslog >= 0.16 ...found<br>
Mail::Mailer >= 1.57 ...found<br>
File::ShareDir ...found<br>
Regexp::Common ...found<br>
Digest::MD5 >= 2.27 ...found<br>
Cache::Simple::TimedExpiry ...found<br>
File::Glob ...found<br>
Class::Accessor >= 0.34 ...found<br>
Locale::Maketext::Fuzzy ...found<br>
Time::HiRes ...found<br>
Text::Wrapper ...found<br>
Regexp::Common::<a class="moz-txt-link-freetext" href="net::CIDR">net::CIDR</a> ...found<br>
<a class="moz-txt-link-freetext" href="Net::CIDR">Net::CIDR</a> ...found<br>
Log::Dispatch >= 2.23 ...found<br>
UNIVERSAL::require ...found<br>
Email::Address ...found<br>
DASHBOARDS dependencies:<br>
HTML::RewriteAttributes >= 0.05 ...found<br>
URI >= 1.59 ...found<br>
MIME::Types ...found<br>
DEV dependencies:<br>
Plack::Middleware::Test::StashWarnings >= 0.06 ...found<br>
Log::Dispatch::Perl ...found<br>
Test::NoWarnings ...found<br>
Test::Email ...found<br>
Test::Builder >= 0.90 ...found<br>
Email::Abstract ...found<br>
Test::Deep ...found<br>
Test::LongString ...found<br>
HTML::Form ...found<br>
Module::Refresh >= 0.03 ...found<br>
WWW::Mechanize >= 1.52 ...found<br>
String::ShellQuote ...found<br>
Test::MockTime ...found<br>
XML::Simple ...found<br>
HTML::TokeParser ...found<br>
File::Find ...found<br>
Test::WWW::Mechanize::PSGI ...found<br>
Test::Expect >= 0.31 ...found<br>
Test::Warn ...found<br>
Test::WWW::Mechanize >= 1.30 ...found<br>
GD dependencies:<br>
GD::Text ...found<br>
GD ...found<br>
GD::Graph ...found<br>
GPG dependencies:<br>
PerlIO::eol ...found<br>
GnuPG::Interface ...found<br>
ICAL dependencies:<br>
Data::ICal ...found<br>
MAILGATE dependencies:<br>
Pod::Usage ...found<br>
Getopt::Long ...found<br>
LWP::UserAgent ...found<br>
MASON dependencies:<br>
Storable >= 2.08 ...found<br>
CSS::Squish >= 0.06 ...found<br>
Apache::Session >= 1.53 ...found<br>
Errno ...found<br>
Devel::StackTrace >= 1.19 ...found<br>
IPC::Run3 ...found<br>
CGI::Cookie >= 1.20 ...found<br>
Text::WikiFormat >= 0.76 ...found<br>
XML::RSS >= 1.05 ...found<br>
HTML::Mason >= 1.43 ...found<br>
Digest::MD5 >= 2.27 ...found<br>
JSON ...found<br>
MODPERL2 dependencies:<br>
Apache::DBI ...found<br>
HTML::Mason >= 1.36 ...found<br>
MYSQL dependencies:<br>
DBD::mysql >= 2.1018 ...found<br>
PSGI dependencies:<br>
CGI::Emulate::PSGI ...found<br>
CGI >= 3.38 ...found<br>
CGI::PSGI >= 0.12 ...found<br>
HTML::Mason::PSGIHandler >= 0.52 ...found<br>
Plack >= 0.9971 ...found<br>
Plack::Handler::Starlet ...found<br>
SMTP dependencies:<br>
<a class="moz-txt-link-freetext" href="Net::SMTP">Net::SMTP</a> ...found<br>
USERLOGO dependencies:<br>
Convert::Color ...found<br>
<br>
All dependencies have been found.<br>
<br>
--<br>
<br>
Thank you very much, everybody for reading until here. Any help is
welcome.<br>
<br>
Cheers,<br>
Alex<br>
<br>
<br>
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