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<p class="MsoPlainText" style="border:none;padding:0in">Following is the current situation:<o:p></o:p></p>
</div>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Wed Jan 16 08:31:41 2013: Request 124 was acted upon.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"> Transaction : Given to y by o<o:p></o:p></p>
<p class="MsoPlainText"> Queue : Test<o:p></o:p></p>
<p class="MsoPlainText"> Subject : Test Printer does not work<o:p></o:p></p>
<p class="MsoPlainText"> Owner : y<o:p></o:p></p>
<p class="MsoPlainText"> Requestors : abc@abc.com<o:p></o:p></p>
<p class="MsoPlainText"> Status : new<o:p></o:p></p>
<p class="MsoPlainText"> Ticket URL : <a href="http://domain.com/Ticket/Display.html?id=81134">
http://domain.com/Ticket/Display.html?id=81134</a><o:p></o:p></p>
<p class="MsoPlainText"> Type: <o:p></o:p></p>
<p class="MsoPlainText"> Summary: <o:p></o:p></p>
<p class="MsoPlainText"> ResolvedMethodBy: <o:p></o:p></p>
<p class="MsoPlainText"> Category: <o:p></o:p></p>
<p class="MsoPlainText"> Response Time (Minutes): <o:p></o:p></p>
<p class="MsoPlainText"> SLA : platinum<o:p></o:p></p>
<p class="MsoPlainText"> Overdue: <o:p></o:p></p>
<p class="MsoPlainText"> Client Response: <o:p></o:p></p>
<p class="MsoPlainText"> DN: <o:p></o:p></p>
<p class="MsoPlainText"> Problem Status: <o:p></o:p></p>
<p class="MsoPlainText"> Rework: <o:p></o:p></p>
<p class="MsoPlainText"> Severity: <o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">This transaction appears to have no content<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">_______________________________________________________<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">RT-Attach-Message: yes<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> Transaction : {$Transaction->Description}<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> Queue : {$Ticket->QueueObj->Name}<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> Subject : {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> Owner : {$Ticket->OwnerObj->Name}<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> Requestors : {$Ticket->RequestorAddresses}<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> Status : {$Ticket->Status}<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> Ticket URL : {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">{<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">my $CustomFields = $Ticket->QueueObj->TicketCustomFields();<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">while (my $CustomField = $CustomFields->Next()) {<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> my $CustomFieldValues=$Ticket->CustomFieldValues($CustomField->Id);<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> $OUT .= " " . $CustomField->Name;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> if ($CustomFieldValues->Count) {<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> my $spacer;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> if ( $CustomField->Type ne 'FreeformMultiple' and<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> $CustomField->Type ne 'SelectMultiple' ) {<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> $spacer = " " x (12 - length($CustomField->Name));<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> } else {<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> $spacer = "\n";<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> }<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> $OUT .= $spacer . ": ";
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> } else {<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> $OUT .= ": \n";<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> next;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> }<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> while (my $CustomFieldValue = $CustomFieldValues->Next) {<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> $OUT .= " " if ( $CustomField->Type eq 'FreeformMultiple' or<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> $CustomField->Type eq 'SelectMultiple' );<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> $OUT .= $CustomFieldValue->Content . "\n";<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> }<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> $OUT .= "\n" if ( $CustomField->Type eq 'FreeformMultiple' or<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> $CustomField->Type eq 'SelectMultiple' );<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">}<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">$OUT;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">}<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<div style="mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.5pt;padding:0in 0in 1.0pt 0in">
<p class="MsoNormal" style="border:none;padding:0in"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">{$Transaction->Content()}<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">How could I cut off all other field down to this?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-SG" style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> Transaction : Given to y by o<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> Queue : Principle One Asia<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> Subject : test change owner<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> Owner : y<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> Summary:
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> Ticket URL : http://domain.com/Ticket/Display.html?id=81476<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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