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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Is there a way to set up approvals on a per ticket basis in rt4? We have a variety of tickets coming to our sysadmin queue. Some are for accounts on servers which require management approval. We need to request approval only on those tickets, not all tickets in the sysadmin queue… Is this possible? <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>