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Thanks to whoever credit is due for the RT program. I have been
looking for a while for a bug tracking system I could convince my
company to use. I am now rolling out RT for our company and almost
everyone I talk to about it is excited to use it. I believe the
main contributing factor is the high integration with email. This
allows me to place RT inline with existing communication and support
practices with minimal retraining.<br>
<br>
I have discovered the multiple image custom field option. After the
procedure for uploading the image completes and I click on the file
name I get RT Error Corrupted customfieldvalue URL. By Googling I
have discovered that the max filesize of an attachment is 512KB.<br>
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<a
href="http://kb.mit.edu/confluence/pages/viewpage.action?pageId=4272898">http://kb.mit.edu/confluence/pages/viewpage.action?pageId=4272898</a><br>
However even when restricting my upload to images below this size
the same error occurs.<br>
<br>
RT is installed on Ubuntu 12.04.1 LTS \n \l<br>
RT was installed using the package manager following the
instructions at<br>
<a class="moz-txt-link-freetext" href="https://help.ubuntu.com/community/Request%20Tracker">https://help.ubuntu.com/community/Request%20Tracker</a><br>
<br>
I did move the location of the mysql database to a data drive
according to these instructions V, but the system has been operating
fine otherwise.<br>
<a class="moz-txt-link-freetext" href="http://www.ubuntugeek.com/how-to-change-the-mysql-data-default-directory.html">http://www.ubuntugeek.com/how-to-change-the-mysql-data-default-directory.html</a><br>
<br>
A screenshot of the error is uploaded here<br>
<a class="moz-txt-link-freetext" href="http://public.laserlinc.com/temp/Joshua/Screenshot-2.png">http://public.laserlinc.com/temp/Joshua/Screenshot-2.png</a><br>
<br>
A screenshot of the ticket with the misbehaving tickets is found
here<br>
<a class="moz-txt-link-freetext" href="http://public.laserlinc.com/temp/Joshua/Screenshot.png">http://public.laserlinc.com/temp/Joshua/Screenshot.png</a><br>
<br>
Thanks<br>
~Joshua<br>
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