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<p class="MsoNormal">I’m working on implementing RT with OpenID. I started with a basic installation of RT and I created some test tickets from within the webui and via email. Everything worked great. I then started to implement OpenID for authentication. I
tried using the RT OpenID plugin but I was never able to get that to work and there was very little documentation out there about it. I then decided to install WebExternalAuth use the Apache OpenID module for authentication. I was able to get this to work
and now the web interface works great. Unfortunately, now the rt-mailgate is no longer working. When I email the queue the following error is logged in the maillog:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Feb 13 03:17:03 sendmail[20134]: r1D3Gsht020130: to="|/usr/local/rt/bin/rt-mailgate --queue 'Customer Service' --action correspond --url
<a href="http://rt.example.com/"><span style="color:windowtext">http://rt.example.com/</span></a>", ctladdr=<<a href="mailto:customerservice@rt.example.com"><span style="color:windowtext">customerservice@rt.example.com</span></a>> (8/0), delay=00:00:08, xdelay=00:00:01,
mailer=prog, pri=123857, dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I then tried testing it from command line with the following results:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"># (echo Subject: test; echo; echo test) |/usr/local/rt/bin/rt-mailgate --queue 'Customer Service' --action correspond --url
<a href="http://rt.example.com"><span style="color:windowtext">http://rt.example.com</span></a> --debug<o:p></o:p></p>
<p class="MsoNormal">/usr/local/rt/bin/rt-mailgate: temp file is '/tmp/b4OHJlWSwH/Kgebhr0hI2'<o:p></o:p></p>
<p class="MsoNormal">/usr/local/rt/bin/rt-mailgate: connecting to <a href="http://rt.example.com/REST/1.0/NoAuth/mail-gateway">
<span style="color:windowtext">http://rt.example.com/REST/1.0/NoAuth/mail-gateway</span></a><o:p></o:p></p>
<p class="MsoNormal">An Error Occurred<o:p></o:p></p>
<p class="MsoNormal">=================<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">302 Found<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">/usr/local/rt/bin/rt-mailgate: undefined server error<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I then switched back to normal authentication methods in my apache virtualhost config and then rt-mailgate would process emails successfully. Here is my apache vituralhost configuration that seems to be the problem:
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><VirtualHost *:80><o:p></o:p></p>
<p class="MsoNormal"> # Optional apache logs for RT<o:p></o:p></p>
<p class="MsoNormal"> # ErrorLog /usr/local/rt/var/log/apache2.error<o:p></o:p></p>
<p class="MsoNormal"> # TransferLog /usr/local/rt/var/log/apache2.access<o:p></o:p></p>
<p class="MsoNormal"> # LogLevel debug<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> AddDefaultCharset UTF-8<o:p></o:p></p>
<p class="MsoNormal"> DocumentRoot "/usr/local/rt/share/html"<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> <Location /><o:p></o:p></p>
<p class="MsoNormal"># If I comment out the section below and uncomment the two lines below that everything works<o:p></o:p></p>
<p class="MsoNormal"> AuthType OpenID<o:p></o:p></p>
<p class="MsoNormal"> require valid-user<o:p></o:p></p>
<p class="MsoNormal"> AuthOpenIDTrusted ^http://www.example.com/$<o:p></o:p></p>
<p class="MsoNormal"> AuthOpenIDUseCookie On<o:p></o:p></p>
<p class="MsoNormal"> AuthOpenIDSingleIdP <a href="http://www.example.com">
<span style="color:windowtext">http://www.example.com</span></a><o:p></o:p></p>
<p class="MsoNormal"> AuthOpenIDTrustRoot <a href="http://rt.example.com">
<span style="color:windowtext">http://rt.example.com</span></a><o:p></o:p></p>
<p class="MsoNormal"> AuthOpenIDCookieName rt_auth_cookie<o:p></o:p></p>
<p class="MsoNormal"> AuthOpenIDSecureCookie Off<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"># Order allow,deny<o:p></o:p></p>
<p class="MsoNormal"># Allow from all<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> SetHandler modperl<o:p></o:p></p>
<p class="MsoNormal"> PerlResponseHandler Plack::Handler::Apache2<o:p></o:p></p>
<p class="MsoNormal"> PerlSetVar psgi_app /usr/local/rt/sbin/rt-server<o:p></o:p></p>
<p class="MsoNormal"> </Location><o:p></o:p></p>
<p class="MsoNormal"> <Perl><o:p></o:p></p>
<p class="MsoNormal"> use Plack::Handler::Apache2;<o:p></o:p></p>
<p class="MsoNormal"> Plack::Handler::Apache2->preload("/usr/local/rt/sbin/rt-server");<o:p></o:p></p>
<p class="MsoNormal"> </Perl><o:p></o:p></p>
<p class="MsoNormal"></VirtualHost><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for any help on this issue.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thomas Klump<o:p></o:p></p>
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