<div dir="ltr"><div class="gmail_quote"><div dir="ltr"><div><div>Hello List,<br><br></div>I am trying to set a Lifecycle with RT 4.0.5. Well I was able to define one with steps from <a href="http://requesttracker.wikia.com/wiki/CustomStatusesInRt4" target="_blank">http://requesttracker.wikia.com/wiki/CustomStatusesInRt4</a> .<br>


<br></div><div>After doing this I made a queue use the Cycle1 Lifecycle.
 After doing that the Status dropdown in Basics has only value (the 
current status). Is there some thing wrong in my Lifecycle definition? I
 am not sure!!<br>
<br></div><div>Please do let me know if you need any more info.<br></div><div><br></div>Lifecycle grabbed from System Configuration<br>Lifecycles     {<br>          'Cycle1' => {<br>                        'rights' => {<br>


                              <div dir="ltr">        '* -> *' => 'ModifyTicket',<br>                                      '* -> deleted' => 'DeleteTicket'<br>                                    },<br>


                        'actions' => [<br>                                       'new -> open',<br>                                       {<br>                                         'label' => 'Open It',<br>


                                         'update' => 'Respond'<br>                                       },<br>                                       'new -> resolved',<br>                                       {<br>


                                         'label' => 'Resolve',<br>                                         'update' => 'Comment'<br>                                       },<br>                                       'new -> rejected',<br>


                                       {<br>                                         'label' => 'Reject',<br>                                         'update' => 'Respond'<br>                                       },<br>


                                       'new -> deleted',<br>                                       {<br>                                         'label' => 'Delete'<br>                                       },<br>


                                       'open -> stalled',<br>                                       {<br>                                         'label' => 'Stall',<br>                                         'update' => 'Comment'<br>


                                       },<br>                                       'open -> resolved',<br>                                       {<br>                                         'label' => 'Resolve',<br>


                                         'update' => 'Comment'<br>                                       },<br>                                       'open -> rejected',<br>                                       {<br>


                                         'label' => 'Reject',<br>                                         'update' => 'Respond'<br>                                       },<br>                                       'stalled -> open',<br>


                                       {<br>                                         'label' => 'Open It'<br>                                       },<br>                                       'resolved -> open',<br>


                                       {<br>                                         'label' => 'Re-open',<br>                                         'update' => 'Comment'<br>                                       },<br>


                                       'rejected -> open',<br>                                       {<br>                                         'label' => 'Re-open',<br>                                         'update' => 'Comment'<br>


                                       },<br>                                       'deleted -> open',<br>                                       {<br>                                         'label' => 'Undelete'<br>


                                       }<br>                                     ],<br>                        'transistions' => {<br>                                            'Need_More_Info' => [<br>


                                                                  'open',<br>                                                                  'stalled',<br>                                                                  'Fixed',<br>


                                                                  'Ready_QA',<br>                                                                  'Ready_Deploy',<br>                                                                  'ReOpen',<br>


                                                                  'Third_Party',<br>                                                                  'Duplicate',<br>                                                                  'Deferred',<br>


                                                                  'Not_Reproducible',<br>                                                                  'Cannot_Fix',<br>                                                                  'resolved',<br>


                                                                  'rejected',<br>                                                                  'deleted'<br>                                                                ],<br>


                                            '' => [<br>                                                    'new',<br>                                                    'open',<br>                                                    'resolved'<br>


                                                  ],<br>                                            'Cannot_Fix' => [<br>                                                              'open',<br>                                                              'stalled',<br>


                                                              'Fixed',<br>                                                              'Ready_QA',<br>                                                              'Ready_Deploy',<br>


                                                              'ReOpen',<br>                                                              'Need_More_Info',<br>                                                              'Third_Party',<br>


                                                              'Duplicate',<br>                                                              'Deferred',<br>                                                              'Not_Reproducible',<br>


                                                              'resolved',<br>                                                              'rejected',<br>                                                              'deleted'<br>


                                                            ],<br>                                            'rejected' => [<br>                                                            'open',<br>                                                            'stalled',<br>


                                                            'Fixed',<br>                                                            'Ready_QA',<br>                                                            'Ready_Deploy',<br>


                                                            'ReOpen',<br>                                                            'Need_More_Info',<br>                                                            'Third_Party',<br>


                                                            'Duplicate',<br>                                                            'Deferred',<br>                                                            'Not_Reproducible',<br>


                                                            'Cannot_Fix',<br>                                                            'resolved',<br>                                                            'deleted'<br>


                                                          ],<br>                                            'Deferred' => [<br>                                                            'open',<br>                                                            'stalled',<br>


                                                            'Fixed',<br>                                                            'Ready_QA',<br>                                                            'Ready_Deploy',<br>


                                                            'ReOpen',<br>                                                            'Need_More_Info',<br>                                                            'Third_Party',<br>


                                                            'Duplicate',<br>                                                            'Not_Reproducible',<br>                                                            'Cannot_Fix',<br>


                                                            'resolved',<br>                                                            'rejected',<br>                                                            'deleted'<br>


                                                          ],<br>                                            'resolved' => [<br>                                                            'open',<br>                                                            'stalled',<br>


                                                            'Fixed',<br>                                                            'Ready_QA',<br>                                                            'Ready_Deploy',<br>


                                                            'ReOpen',<br>                                                            'Need_More_Info',<br>                                                            'Third_Party',<br>


                                                            'Duplicate',<br>                                                            'Deferred',<br>                                                            'Not_Reproducible',<br>


                                                            'Cannot_Fix',<br>                                                            'rejected',<br>                                                            'deleted'<br>


                                                          ],<br>                                            'deleted' => [<br>                                                           'open',<br>                                                           'stalled',<br>


                                                           'Fixed',<br>                                                           'Ready_QA',<br>                                                           'Ready_Deploy',<br>


                                                           'ReOpen',<br>                                                           'Need_More_Info',<br>                                                           'Third_Party',<br>


                                                           'Duplicate',<br>                                                           'Deferred',<br>                                                           'Not_Reproducible',<br>


                                                           'Cannot_Fix',<br>                                                           'resolved',<br>                                                           'rejected'<br>


                                                         ],<br>                                            'Not_Reproducible' => [<br>                                                                    'open',<br>


                                                                    'stalled',<br>                                                                    'Fixed',<br>                                                                    'Ready_QA',<br>


                                                                    'Ready_Deploy',<br>                                                                    'ReOpen',<br>                                                                    'Need_More_Info',<br>


                                                                    'Third_Party',<br>                                                                    'Duplicate',<br>                                                                    'Deferred',<br>


                                                                    'Cannot_Fix',<br>                                                                    'resolved',<br>                                                                    'rejected',<br>


                                                                    'deleted'<br>                                                                  ],<br>                                            'open' => [<br>


                                                        'stalled',<br>                                                        'Fixed',<br>                                                        'Ready_QA',<br>


                                                        'Ready_Deploy',<br>                                                        'ReOpen',<br>                                                        'Need_More_Info',<br>


                                                        'Third_Party',<br>                                                        'Duplicate',<br>                                                        'Deferred',<br>


                                                        'Not_Reproducible',<br>                                                        'Cannot_Fix',<br>                                                        'resolved',<br>


                                                        'rejected',<br>                                                        'deleted'<br>                                                      ],<br>                                            'stalled' => [<br>


                                                           'open',<br>                                                           'Fixed',<br>                                                           'Ready_QA',<br>


                                                           'Ready_Deploy',<br>                                                           'ReOpen',<br>                                                           'Need_More_Info',<br>


                                                           'Third_Party',<br>                                                           'Duplicate',<br>                                                           'Deferred',<br>


                                                           'Not_Reproducible',<br>                                                           'Cannot_Fix',<br>                                                           'resolved',<br>


                                                           'rejected',<br>                                                           'deleted'<br>                                                         ],<br>


                                            'Ready_Deploy' => [<br>                                                                'open',<br>                                                                'stalled',<br>


                                                                'Fixed',<br>                                                                'Ready_QA',<br>                                                                'ReOpen',<br>


                                                                'Need_More_Info',<br>                                                                'Third_Party',<br>                                                                'Duplicate',<br>


                                                                'Deferred',<br>                                                                'Not_Reproducible',<br>                                                                'Cannot_Fix',<br>


                                                                'resolved',<br>                                                                'rejected',<br>                                                                'deleted'<br>


                                                              ],<br>                                            'Fixed' => [<br>                                                         'open',<br>                                                         'stalled',<br>


                                                         'Ready_QA',<br>                                                         'Ready_Deploy',<br>                                                         'ReOpen',<br>


                                                         'Need_More_Info',<br>                                                         'Third_Party',<br>                                                         'Duplicate',<br>


                                                         'Deferred',<br>                                                         'Not_Reproducible',<br>                                                         'Cannot_Fix',<br>


                                                         'resolved',<br>                                                         'rejected',<br>                                                         'deleted'<br>


                                                       ],<br>                                            'ReOpen' => [<br>                                                          'open',<br>                                                          'stalled',<br>


                                                          'Fixed',<br>                                                          'Ready_QA',<br>                                                          'Ready_Deploy',<br>


                                                          'Need_More_Info',<br>                                                          'Third_Party',<br>                                                          'Duplicate',<br>


                                                          'Deferred',<br>                                                          'Not_Reproducible',<br>                                                          'Cannot_Fix',<br>


                                                          'resolved',<br>                                                          'rejected',<br>                                                          'deleted'<br>


                                                        ],<br>                                            'Duplicate' => [<br>                                                             'open',<br>                                                             'stalled',<br>


                                                             'Fixed',<br>                                                             'Ready_QA',<br>                                                             'Ready_Deploy',<br>


                                                             'ReOpen',<br>                                                             'Need_More_Info',<br>                                                             'Third_Party',<br>


                                                             'Deferred',<br>                                                             'Not_Reproducible',<br>                                                             'Cannot_Fix',<br>


                                                             'resolved',<br>                                                             'rejected',<br>                                                             'deleted'<br>


                                                           ],<br>                                            'new' => [<br>                                                       'open',<br>                                                       'stalled',<br>


                                                       'Fixed',<br>                                                       'Ready_QA',<br>                                                       'Ready_Deploy',<br>


                                                       'ReOpen',<br>                                                       'Need_More_Info',<br>                                                       'Third_Party',<br>


                                                       'Duplicate',<br>                                                       'Deferred',<br>                                                       'Not_Reproducible',<br>


                                                       'Cannot_Fix',<br>                                                       'resolved',<br>                                                       'rejected',<br>


                                                       'deleted'<br>                                                     ],<br>                                            'Third_Party' => [<br>                                                               'open',<br>


                                                               'stalled',<br>                                                               'Fixed',<br>                                                               'Ready_QA',<br>


                                                               'Ready_Deploy',<br>                                                               'ReOpen',<br>                                                               'Need_More_Info',<br>


                                                               'Third_Party',<br>                                                               'Duplicate',<br>                                                               'Deferred',<br>


                                                               'Not_Reproducible',<br>                                                               'Cannot_Fix',<br>                                                               'resolved',<br>


                                                               'rejected',<br>                                                               'deleted'<br>                                                             ],<br>


                                            'Ready_QA' => [<br>                                                            'open',<br>                                                            'stalled',<br>


                                                            'Fixed',<br>                                                            'Ready_Deploy',<br>                                                            'ReOpen',<br>


                                                            'Need_More_Info',<br>                                                            'Third_Party',<br>                                                            'Duplicate',<br>


                                                            'Deferred',<br>                                                            'Not_Reproducible',<br>                                                            'Cannot_Fix',<br>


                                                            'resolved',<br>                                                            'rejected',<br>                                                            'deleted'<br>


                                                          ]<br>                                          },<br>                        'inactive' => [<br>                                        'resolved',<br>


                                        'rejected',<br>                                        'deleted'<br>                                      ],<br>                        'defaults' => {<br>


                                        'on_merge' => 'resolved',<br>                                        'approved' => 'open',<br>                                        'on_create' => 'new',<br>


                                        'denied' => 'rejected'<br>                                      },<br>                        'active' => [<br>                                      'open',<br>


                                      'stalled',<br>                                      'Fixed',<br>                                      'Ready_QA',<br>                                      'Ready_Deploy',<br>


                                      'ReOpen',<br>                                      'Need_More_Info',<br>                                      'Third_Party',<br>                                      'Duplicate',<br>


                                      'Deferred',<br>                                      'Not_Reproducible',<br>                                      'Cannot_Fix'<br>                                    ],<br>


                        'initial' => [<br>                                       'new'<br>                                     ]<br>                      },<br>          'approvals' => {<br>

                           'rights' => {<br>
                                         '* -> rejected' => 'ModifyTicket',<br>                                         '* -> *' => 'ModifyTicket',<br>                                         '* -> deleted' => 'DeleteTicket'<br>


                                       },<br>                           'actions' => [<br>                                          'new -> open',<br>                                          {<br>                                            'label' => 'Open It',<br>


                                            'update' => 'Respond'<br>                                          },<br>                                          'new -> resolved',<br>                                          {<br>


                                            'label' => 'Resolve',<br>                                            'update' => 'Comment'<br>                                          },<br>


                                          'new -> rejected',<br>                                          {<br>                                            'label' => 'Reject',<br>                                            'update' => 'Respond'<br>


                                          },<br>                                          'new -> deleted',<br>                                          {<br>                                            'label' => 'Delete'<br>


                                          },<br>                                          'open -> stalled',<br>                                          {<br>                                            'label' => 'Stall',<br>


                                            'update' => 'Comment'<br>                                          },<br>                                          'open -> resolved',<br>                                          {<br>


                                            'label' => 'Resolve',<br>                                            'update' => 'Comment'<br>                                          },<br>


                                          'open -> rejected',<br>                                          {<br>                                            'label' => 'Reject',<br>                                            'update' => 'Respond'<br>


                                          },<br>                                          'stalled -> open',<br>                                          {<br>                                            'label' => 'Open It'<br>


                                          },<br>                                          'resolved -> open',<br>                                          {<br>                                            'label' => 'Re-open',<br>


                                            'update' => 'Comment'<br>                                          },<br>                                          'rejected -> open',<br>                                          {<br>


                                            'label' => 'Re-open',<br>                                            'update' => 'Comment'<br>                                          },<br>


                                          'deleted -> open',<br>                                          {<br>                                            'label' => 'Undelete'<br>                                          }<br>


                                        ],<br>                           'inactive' => [<br>                                           'resolved',<br>                                           'rejected',<br>


                                           'deleted'<br>                                         ],<br>                           'defaults' => {<br>                                           'on_merge' => 'resolved',<br>


                                           'on_create' => 'new'<br>                                         },<br>                           'active' => [<br>                                         'open',<br>


                                         'stalled'<br>                                       ],<br>                           'initial' => [<br>                                          'new'<br>


                                        ],<br>                           'transitions' => {<br>                                              'stalled' => [<br>                                                             'new',<br>


                                                             'open',<br>                                                             'rejected',<br>                                                             'resolved',<br>


                                                             'deleted'<br>                                                           ],<br>                                              'open' => [<br>                                                          'new',<br>


                                                          'stalled',<br>                                                          'resolved',<br>                                                          'rejected',<br>


                                                          'deleted'<br>                                                        ],<br>                                              '' => [<br>                                                      'new',<br>


                                                      'open',<br>                                                      'resolved'<br>                                                    ],<br>                                              'rejected' => [<br>


                                                              'new',<br>                                                              'open',<br>                                                              'stalled',<br>


                                                              'resolved',<br>                                                              'deleted'<br>                                                            ],<br>


                                              'resolved' => [<br>                                                              'new',<br>                                                              'open',<br>


                                                              'stalled',<br>                                                              'rejected',<br>                                                              'deleted'<br>


                                                            ],<br>                                              'deleted' => [<br>                                                             'new',<br>

                                                             'open',<br>
                                                             'stalled',<br>                                                             'rejected',<br>                                                             'resolved'<br>


                                                           ],<br>                                              'new' => [<br>                                                         'open',<br>                                                         'stalled',<br>


                                                         'resolved',<br>                                                         'rejected',<br>                                                         'deleted'<br>


                                                       ]<br>                                            }<br>                         },<br>          'default' => {<br>                         'rights' => {<br>


                                       '* -> *' => 'ModifyTicket',<br>                                       '* -> deleted' => 'DeleteTicket'<br>                                     },<br>


                         'actions' => [<br>                                        'new -> open',<br>                                        {<br>                                          'label' => 'Open It',<br>


                                          'update' => 'Respond'<br>                                        },<br>                                        'new -> resolved',<br>                                        {<br>


                                          'label' => 'Resolve',<br>                                          'update' => 'Comment'<br>                                        },<br>                                        'new -> rejected',<br>


                                        {<br>                                          'label' => 'Reject',<br>                                          'update' => 'Respond'<br>                                        },<br>


                                        'new -> deleted',<br>                                        {<br>                                          'label' => 'Delete'<br>                                        },<br>


                                        'open -> stalled',<br>                                        {<br>                                          'label' => 'Stall',<br>                                          'update' => 'Comment'<br>


                                        },<br>                                        'open -> resolved',<br>                                        {<br>                                          'label' => 'Resolve',<br>


                                          'update' => 'Comment'<br>                                        },<br>                                        'open -> rejected',<br>                                        {<br>


                                          'label' => 'Reject',<br>                                          'update' => 'Respond'<br>                                        },<br>                                        'stalled -> open',<br>


                                        {<br>                                          'label' => 'Open It'<br>                                        },<br>                                        'resolved -> open',<br>


                                        {<br>                                          'label' => 'Re-open',<br>                                          'update' => 'Comment'<br>                                        },<br>


                                        'rejected -> open',<br>                                        {<br>                                          'label' => 'Re-open',<br>                                          'update' => 'Comment'<br>


                                        },<br>                                        'deleted -> open',<br>                                        {<br>                                          'label' => 'Undelete'<br>


                                        }<br>                                      ],<br>                         'inactive' => [<br>                                         'resolved',<br>                                         'rejected',<br>


                                         'deleted'<br>                                       ],<br>                         'defaults' => {<br>                                         'on_merge' => 'resolved',<br>


                                         'approved' => 'open',<br>                                         'on_create' => 'new',<br>                                         'denied' => 'rejected'<br>


                                       },<br>                         'active' => [<br>                                       'open',<br>                                       'stalled'<br>                                     ],<br>


                         'initial' => [<br>                                        'new'<br>                                      ],<br>                         'transitions' => {<br>                                            'stalled' => [<br>


                                                           'new',<br>                                                           'open',<br>                                                           'rejected',<br>


                                                           'resolved',<br>                                                           'deleted'<br>                                                         ],<br>


                                            'open' => [<br>                                                        'new',<br>                                                        'stalled',<br>


                                                        'resolved',<br>                                                        'rejected',<br>                                                        'deleted'<br>


                                                      ],<br>                                            '' => [<br>                                                    'new',<br>                                                    'open',<br>


                                                    'resolved'<br>                                                  ],<br>                                            'rejected' => [<br>                                                            'new',<br>


                                                            'open',<br>                                                            'stalled',<br>                                                            'resolved',<br>


                                                            'deleted'<br>                                                          ],<br>                                            'resolved' => [<br>                                                            'new',<br>


                                                            'open',<br>                                                            'stalled',<br>                                                            'rejected',<br>


                                                            'deleted'<br>                                                          ],<br>                                            'deleted' => [<br>                                                           'new',<br>


                                                           'open',<br>                                                           'stalled',<br>                                                           'rejected',<br>


                                                           'resolved'<br>                                                         ],<br>                                            'new' => [<br>                                                       'open',<br>


                                                       'stalled',<br>                                                       'resolved',<br>                                                       'rejected',<br>


                                                       'deleted'<br>                                                     ]<br>                                          }<br>                       }<br>        }<br clear="all">


<div><div><div><br></div><div>Thanks,<br><br>--<br></div><div>Siv Chand Koripella<br></div></div></div></div></div>
</div></div>