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<p class="MsoNormal">Hello all, I am new to RT but really enjoying it. I wander if this is possible to set up. To make explanation easy lets say I have 3 Departments called:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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</span></span></span><![endif]>Dept 1<o:p></o:p></p>
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</span></span></span><![endif]>Dept 2<o:p></o:p></p>
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</span></span></span><![endif]>Dept 3<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I create three new Dashboards and call them Dept 1, Dept 2 and Dept 3 respectively saving them as RT System’s Dashboards.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">When a user logs in, the Dashboard Portal list all three of these. That works fine. And the user can select for example the Dept 1 Dashboard.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">That is where my real question begins. So lets assume we not see the Dept 1 Dashboard<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Can I have: <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">1) The Quick Search Portal list only Dept 1 Queues. Currently it lists all Queues Or list only a particular Queues that I want it to rather then all Queues that exist.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">2) The Saved Searches Portal list only saved searches set up for Dept1. Perhaps we have say 3 custom searches saved for Dept1. Currently is list all saved searches.
<o:p></o:p></p>
<p class="MsoNormal">I assume is that because it looks in a Saved Searches directory and lists everything it finds there. I guess maybe I am asking if it could look into a subdirectory there only.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">With the saved searches, it seems if I save them with privacy being RT System’s that all users can see them listed which makes sense. And it would seem logical then that all are listed.
<o:p></o:p></p>
<p class="MsoNormal">The problem with not saving them as RT System’s privacy that other team members don’t see them. Just me.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Anyone?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<a href="http://www.arcproductions.com/"><span style="font-size:12.0pt;font-family:"Times New Roman","serif";color:blue;text-decoration:none"><img border="0" width="150" height="99" id="Picture_x0020_1" src="cid:image001.gif@01CE0AA1.CC9BFB70" alt="ARC"></span></a><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
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<b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:black">Ray Corbett Technology Projects Manager</span></b><b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#333333"><br>
<br>
p:</span></b><b><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">
</span></b><b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#333333">416.682.5200 x5232 | f: 416.682.5209<br>
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4<br>
<a href="http://www.arcproductions.com"><span style="color:#1A794D;text-decoration:none">www.arcproductions.com</span></a></span></b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#333333">
</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
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