<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0cm;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-IE link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi folks, <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’ve been trying to create a report that I currently generate manually. One to the requirements of this report is to calculate the average time to close a ticket. <o:p></o:p></p><p class=MsoNormal>I export the spreadsheet for the time range I am interested in, and then subtract the created date from the resolved date. This gives me a range of numbers from which I can work out the average time to close out a ticket. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>My question is: Can I do something similar directly within RT? <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>TimeWorked will not work unfortunately, as this is currently not being filled in. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks in advance for any pointers.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>R<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Arial","sans-serif";color:gray'>_________________________________________<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><b><span style='font-size:5.0pt;font-family:"Arial","sans-serif";color:#002C76'><o:p> </o:p></span></b></p><p class=MsoNormal style='text-autospace:none'><b><span style='font-family:"Arial","sans-serif";color:#002C76'>Richard Eibrand </span></b><b><span style='font-family:"Arial","sans-serif";color:gray'>| </span></b><b><span style='font-family:"Arial","sans-serif";color:#002C76'>Support and Operations Manager<o:p></o:p></span></b></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Arial","sans-serif";color:gray'>Royal College of Physicians of Ireland <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:gray'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:gray'>Direct Line 01 863 9737 | Email <a href="mailto:you@rcpi.ie">richardeibrand@rcpi.ie</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:3.0pt;font-family:"Arial","sans-serif";color:gray'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:gray'>Frederick House | 19 South Frederick Street | Dublin 2 | Ireland<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><a href="http://www.rcpi.ie/pages/home.aspx"><span style='color:windowtext;text-decoration:none'><img border=0 width=22 height=22 id="Picture_x0020_1" src="cid:image001.jpg@01CE0DE4.19ECD8A0" alt="Globe for website link in emails"></span></a><span lang=EN-US> </span><a href="http://www.facebook.com/RoyalCollegePhysiciansIreland"><span style='color:windowtext;text-decoration:none'><img border=0 width=21 height=21 id="Picture_x0020_2" src="cid:image002.jpg@01CE0DE4.19ECD8A0" alt="Facebook button for email signature"></span></a><span lang=EN-US> </span><a href="https://twitter.com/#!/RCPI_news"><span style='color:windowtext;text-decoration:none'><img border=0 width=30 height=28 id="Picture_x0020_3" src="cid:image003.jpg@01CE0DE4.19ECD8A0" alt="Twitter button for email signature"></span></a><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>