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<p>The "No recipients found. Not sending." Message is caused from memory where there are no recipients. For example you are the owner of ticket and requestor also. RT by default will not notify the actor as you already know what you did :).</p>
<p>If this is the case then to test you could logout and make an update with another account, root for example and that should send the mail :)</p>
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<p><strong>Regards,</strong><br /><br /><strong>Aaron Guise</strong><strong><br /><br /> <img src="http://www.guise.net.nz/images/signatures/email.gif" alt="" width="29" height="26" border="0" /><a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a><br /> </strong><br /> <img src="http://www.guise.net.nz/images/signatures/VMW-LGO-CERTIFIED-PRO-5-K.png" alt="" /> <img src="http://www.guise.net.nz/images/signatures/itil_logo.gif" alt="" height="30" /> <img src="http://www.guise.net.nz/images/signatures/officiallogo-nd-25.jpg" alt="" /> <img src="http://www.guise.net.nz/images/signatures/ubuntu.png" alt="" height="30" /></p>
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<p>On 2013-02-20 11:55, John Buell wrote:</p>
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<pre>I'm still wondering if I'm missing something in Scrips or some other setting. While the user gets a message when their ticket is created, whether via the web interface or via email, when anything is done to the ticket, they get no updates. The terminal window on the Ubuntu box is still showing a lot of "No recipients found. Not sending." messages. I could post another screenshot sample later if that'll help.
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