Ray,<br><br>Yep. It also depends on where you saved those group searches and the "Group" permissipns you gave to members of those groups. Group permissions are different than Queue/Ticket permissions.<br><br>For example, you could give members of Group 2 the rights to see/modify, load, etc Group2 searches but NOT give those rights to members of the other groups. Then Ray, being a member of all 3 groups, would only see the searches saved under Group2.<br>
<br>If those searches are all the same, then you could save those searches are RT Global searches and NOT saved as Group searches and then Ray would only see them once.<br><br>It really boils down to how you have your Queues and Groups set up. If you segregate enough, you can create groups that are combinations of other groups and then grant rights appropriately. There's all kindsof configurations you can play with if you set up the Queues/Groups relationships correctly.<br>
<br>I could answer more definitively if I knew what groups need to see what information in what Queues. The kinds of overlaps in information and searches, etc.<br><br>Hope this helps.<br><br>Kenn<br><br><div class="gmail_quote">
On Wed, Feb 20, 2013 at 7:25 AM, Raymond Corbett <span dir="ltr"><<a href="mailto:Raymond.Corbett@arcproductions.com" target="_blank">Raymond.Corbett@arcproductions.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal">Hello all. <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Great system. Slowly I am getting my head around permissions. However I have a problem with this situation:<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I have a User: Ray<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Ray is a member of 3 groups:<u></u><u></u></p>
<p><u></u><span style="font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u>Group Q1<u></u><u></u></p>
<p><u></u><span style="font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u>Group Q2<u></u><u></u></p>
<p><u></u><span style="font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u>Group Q3<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">These Groups all watch the following Queues:<u></u><u></u></p>
<p><u></u><span style="font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u>Q1<u></u><u></u></p>
<p><u></u><span style="font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u>Q2<u></u><u></u></p>
<p><u></u><span style="font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u>Q3<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Each of these Queues have saved searches associated with them.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I now want a Dashboard, let’s say it will be called Ray’s Q2 Dashboard.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I want to see the saved searches portal here but I would like it to show only the Q2 saved searches.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Since Ray watches all three queues, I find that I am getting the Save Searches showing for all the 3 Queues.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Possible to do with the correct Permission settings?<u></u><u></u></p>
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<a href="http://www.arcproductions.com/" target="_blank"><span style="font-size:12.0pt;font-family:"Times New Roman","serif";color:blue;text-decoration:none"><img src="cid:image001.gif@01CE0F53.F41FA5A0" alt="ARC" height="99" border="0" width="150"></span></a><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u><u></u></span></p>
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<b><span style="font-size:7.5pt;font-family:"Arial","sans-serif"">Ray Corbett Technology Projects Manager</span></b><b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#333333"><br>
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p:</span></b><b><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">
</span></b><b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#333333"><a href="tel:416.682.5200%20x5232" value="+14166825200" target="_blank">416.682.5200 x5232</a> | f: <a href="tel:416.682.5209" value="+14166825209" target="_blank">416.682.5209</a><br>
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