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<p>ahhh, check /etc/mailname <br /><br /></p>
<p>I know postfix uses that to determine whether it will accept mail for that domain. Exim is no doubt similar :) </p>
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<p>You should change that file to read <span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: black;"><a href="mailto:rt@rt.countrysampler.com">rt.countrysampler.com</a></span></p>
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<p><strong>Regards,</strong><br /><br /><strong>Aaron Guise</strong><strong><br /><br /> <img src="http://www.guise.net.nz/images/signatures/email.gif" alt="" width="29" height="26" border="0" /><a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a><br /> </strong><br /> <img src="http://www.guise.net.nz/images/signatures/VMW-LGO-CERTIFIED-PRO-5-K.png" alt="" /> <img src="http://www.guise.net.nz/images/signatures/itil_logo.gif" alt="" height="30" /> <img src="http://www.guise.net.nz/images/signatures/officiallogo-nd-25.jpg" alt="" /> <img src="http://www.guise.net.nz/images/signatures/ubuntu.png" alt="" height="30" /></p>
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<p>On 2013-02-20 10:31, John Buell wrote:</p>
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<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">Oddly enough, I’m not getting any bounced messages, whether to the local root account, the account as defined in rt (<a href="mailto:stcadmin@countrysampler.com">stcadmin@countrysampler.com</a>) or to my account (this one) when I enter/change tickets. However, using my local admin account (buelljd) on the Ubuntu box and mailing rt@localhost worked just fine. <!-- o ignored --></span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;"><!-- o ignored --> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">The system was using exim, I’m changing it to postfix.<!-- o ignored --></span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;"><!-- o ignored --> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">I finally got this from Outlook:<!-- o ignored --></span></p>
<p class="MsoNormal" style="text-autospace: none;"><strong><span style="font-family: 'Arial','sans-serif'; color: #000066;">Delivery has failed to these recipients or groups:</span></strong><span style="font-family: 'Arial','sans-serif';"><!-- o ignored --></span></p>
<p class="MsoNormal" style="text-autospace: none;"><span style="font-family: 'Arial','sans-serif';"><!-- o ignored --> </span></p>
<p class="MsoNormal" style="text-autospace: none;"><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: black;"><a href="mailto:rt@rt.countrysampler.com">Request Tracker (rt@rt.countrysampler.com)</a><br /> Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery.<br /><br /></span><span style="font-family: 'Arial','sans-serif';"><!-- o ignored --></span></p>
<p class="MsoNormal" style="text-autospace: none;"><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: black;">The following organization rejected your message: csmaghpserver.</span><span style="font-family: 'Arial','sans-serif';"><!-- o ignored --></span></p>
<p class="MsoNormal" style="text-autospace: none;"><span style="font-family: 'Arial','sans-serif';"><!-- o ignored --> </span></p>
<p class="MsoNormal" style="text-autospace: none;"><strong><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: gray;">Diagnostic information for administrators:</span></strong><span style="font-family: 'Arial','sans-serif';"><!-- o ignored --></span></p>
<p class="MsoNormal" style="text-autospace: none;"><span style="font-family: 'Arial','sans-serif';"><!-- o ignored --> </span></p>
<p class="MsoNormal" style="text-autospace: none;"><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: gray;">Generating server: CSMAGEX1.us.ecc.ads</span><span style="font-family: 'Arial','sans-serif';"><!-- o ignored --></span></p>
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<p class="MsoNormal" style="text-autospace: none;"><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: gray;"><a href="mailto:rt@rt.countrysampler.com">rt@rt.countrysampler.com</a><br /> csmaghpserver #554 5.7.1 <<a href="mailto:rt@rt.countrysampler.com">rt@rt.countrysampler.com</a>>: Relay access denied ##</span><span style="font-family: 'Arial','sans-serif';"><!-- o ignored --></span></p>
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<p class="MsoNormal" style="text-autospace: none;"><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: gray;">Original message headers:</span><span style="font-family: 'Arial','sans-serif';"><!-- o ignored --></span></p>
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<p class="MsoNormal" style="text-autospace: none;"><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: gray;">Received: from CSMAGEX1.us.ecc.ads ([::1]) by CSMAGEX1.us.ecc.ads ([::1]) with<br /> mapi id 14.01.0438.000; Tue, 19 Feb 2013 12:02:17 -0600<br /> Content-Type: multipart/mixed;<br /> boundary="_000_F29439DECCB52B42A0D6B9071C68A5B90FBA1F4FCSMAGEX1useccad_"<br /> From: John Buell <<a href="mailto:jbuell@countrysampler.com">jbuell@countrysampler.com</a>><br /> To: Request Tracker <<a href="mailto:rt@rt.countrysampler.com">rt@rt.countrysampler.com</a>><br /> Subject: Test<br /> Thread-Topic: Test<br /> Thread-Index: Ac4Oyz1cSIzIuAUcTNu2u7ZjLDAizg==<br /> Date: Tue, 19 Feb 2013 18:02:16 +0000<br /> Message-ID: <<a href="mailto:F29439DECCB52B42A0D6B9071C68A5B90FBA1F4F@CSMAGEX1.us.ecc.ads">F29439DECCB52B42A0D6B9071C68A5B90FBA1F4F@CSMAGEX1.us.ecc.ads</a>><br /> Accept-Language: en-US<br /> Content-Language: en-US<br /> X-MS-Has-Attach:<br /> X-MS-TNEF-Correlator: <<a href="mailto:F29439DECCB52B42A0D6B9071C68A5B90FBA1F4F@CSMAGEX1.us.ecc.ads">F29439DECCB52B42A0D6B9071C68A5B90FBA1F4F@CSMAGEX1.us.ecc.ads</a>><br /> x-originating-ip: [10.1.15.145]<br /> MIME-Version: 1.0<br /><br /></span><span style="font-size: 10.0pt; font-family: 'Courier New';"><!-- o ignored --></span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">So I changed the entry in /etc/hosts from ‘csmaghpserver’ to ‘rt’<!-- o ignored --></span></p>
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<p class="MsoNormal"><strong><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif';">From:</span></strong><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif';"> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <strong>On Behalf Of </strong>Aaron Guise<br /><strong>Sent:</strong> Tuesday, February 19, 2013 2:13 PM<br /><strong>To:</strong> rt-users@lists.bestpractical.com<br /><strong>Subject:</strong> Re: [rt-users] Could someone help a newb evaluating RT with email setup?<!-- o ignored --></span></p>
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<p>Hi John, <!-- o ignored --></p>
<p>What mail system have you got on the RT box? Myself I use postfix as my preferred solution. <!-- o ignored --></p>
<p>Also when sending an email to any of the contacts you created do you get a bounce at all? That information would be useful in solving this.<!-- o ignored --></p>
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<p><strong>Regards,</strong><br /><br /><strong>Aaron Guise</strong><strong><br /><br /><span style="border: solid windowtext 1 .0pt; padding: 0in;"><img id="_x0000_i1030" src="cid:940f664bba35cf9f33ca1a41f5826b1a@guise.net.nz" alt="Image removed by sender." width="29" height="26" border="0" /></span><strong><a href="mailto:aaron@guise.net.nz">aaron@guise.net.nz</a></strong><br /><strong> </strong></strong><br /><span style="border: solid windowtext 1 .0pt; padding: 0in;"><img id="_x0000_i1031" src="cid:095effb891306dc6988d004f64ae1c6b@guise.net.nz" alt="Image removed by sender." width="100" height="100" border="0" /></span> <span style="border: solid windowtext 1 .0pt; padding: 0in;"><img id="_x0000_i1032" src="cid:22c6a1d7c5fd2ae8be13ad6fa77e388b@guise.net.nz" alt="Image removed by sender." width="30" height="30" border="0" /></span> <span style="border: solid windowtext 1 .0pt; padding: 0in;"><img id="_x0000_i1033" src="cid:095effb891306dc6988d004f64ae1c6b@guise.net.nz" alt="Image removed by sender." width="100" height="100" border="0" /></span> <span style="border: solid windowtext 1 .0pt; padding: 0in;"><img id="_x0000_i1034" src="cid:22c6a1d7c5fd2ae8be13ad6fa77e388b@guise.net.nz" alt="Image removed by sender." width="30" height="30" border="0" /></span><!-- o ignored --></p>
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<p>On 2013-02-20 07:43, John Buell wrote:<!-- o ignored --></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">Thanks Aaron, this was a huge step forward for me! I’ve got regular aliases for correspond and comment aliases for comments on my RT box, a connector on Exchange, contacts on Exchange, but I’m still not getting email. I’m not sure what to look at, but if anyone has time to look at a few screenshots, I posted a new gallery on a personal site of mine:</span><!-- o ignored --></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;"> </span><!-- o ignored --></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;"><a href="http://photos.buellnet.net/GalleryThumbnails.aspx?gallery=3660908">http://photos.buellnet.net/GalleryThumbnails.aspx?gallery=3660908</a></span><!-- o ignored --></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;"> </span><!-- o ignored --></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">If, on the other hand, you need more information about my network setup (since rt.countrysampler.com is only available within our firewall), please let me know that too. So far I’m really liking this product and our managers seem pleased with it too.</span><!-- o ignored --></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif';">From:</span></strong><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif';"> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <strong><span style="font-family: 'Tahoma','sans-serif';">On Behalf Of </span></strong>Aaron Guise<br /><strong><span style="font-family: 'Tahoma','sans-serif';">Sent:</span></strong> Monday, February 18, 2013 9:05 PM<br /><strong><span style="font-family: 'Tahoma','sans-serif';">To:</span></strong> rt-users@lists.bestpractical.com<br /><strong><span style="font-family: 'Tahoma','sans-serif';">Subject:</span></strong> Re: [rt-users] Could someone help a newb evaluating RT with email setup?</span><!-- o ignored --></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <!-- o ignored --></p>
<p>I have put some further detail on the Request Tracker wiki @ <a href="http://requesttracker.wikia.com/wiki/Relaying_mail_from_Microsoft_Exchange_2007_to_RT"> http://requesttracker.wikia.com/wiki/Relaying_mail_from_Microsoft_Exchange_2007_to_RT</a><!-- o ignored --></p>
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<p><strong>Regards,</strong><br /><br /><strong>Aaron Guise</strong><strong><br /><br /><span style="border: solid windowtext 1 .0pt; padding: 0in;"><img id="_x0000_i1025" src="cid:940f664bba35cf9f33ca1a41f5826b1a@guise.net.nz" alt="Image removed by sender." width="29" height="26" border="0" /></span><strong><a href="mailto:aaron@guise.net.nz">aaron@guise.net.nz</a></strong><br /><strong> </strong></strong><br /><span style="border: solid windowtext 1 .0pt; padding: 0in;"><img id="_x0000_i1026" src="cid:095effb891306dc6988d004f64ae1c6b@guise.net.nz" alt="Image removed by sender." width="100" height="100" border="0" /></span> <span style="border: solid windowtext 1 .0pt; padding: 0in;"><img id="_x0000_i1027" src="cid:22c6a1d7c5fd2ae8be13ad6fa77e388b@guise.net.nz" alt="Image removed by sender." width="30" height="30" border="0" /></span> <span style="border: solid windowtext 1 .0pt; padding: 0in;"><img id="_x0000_i1028" src="cid:095effb891306dc6988d004f64ae1c6b@guise.net.nz" alt="Image removed by sender." width="100" height="100" border="0" /></span> <span style="border: solid windowtext 1 .0pt; padding: 0in;"><img id="_x0000_i1029" src="cid:22c6a1d7c5fd2ae8be13ad6fa77e388b@guise.net.nz" alt="Image removed by sender." width="30" height="30" border="0" /></span><!-- o ignored --></p>
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<p> <!-- o ignored --></p>
<p>On 2013-02-19 10:25, John Buell wrote:<!-- o ignored --></p>
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<pre>I've got most of a skeletal set up done, I think. I'm using an old HP server box with Ubuntu 12.04 installed. Rather than running the rt in the Ubuntu software repository though, I went ahead and downloaded 4.0.10 myself and installed it and all of the perl modules. I'm only intending the web server portion to be available within our local network (so I haven't enabled SSL), though I did go ahead and make a dns entry for rt.countrysampler.com so that it resolves to the correct internal IP address.<!-- o ignored --></pre>
<pre> <!-- o ignored --></pre>
<pre>Web configuration went ok, MySQL configuration went ok (I've used MySQL before as the backend for another vendor's ticket system), I just can't for the life of me figure out how to get RT to talk to our Exchange 2010 server. I've got the root user enabled (for the moment), myself set up within RT as a privileged user, and all of my employees (38) entered. I have 14 departments set up, so that I can track who has the most problems. I've added eight ticket queues (hardware, software, phones, etc) and have been setting up the appropriate permissions so that people can sign in and create tickets. As the lone privileged user, I'm the only one that can close/modify the tickets once entered. So far so good.<!-- o ignored --></pre>
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<pre>We have an Exchange 2010 server running on a virtual machine (Hyper-V) that would be able to listen for and respond to email. I've gone through some documentation I've found online, but most everything seems to be for older versions of Exchange. I've created a dedicated user account to be the sender/reply-to for all messages generated through RT (<a href="mailto:stcadmin@countrysampler.com">stcadmin@countrysampler.com</a>), but where on Earth do I set it up so that RT and Exchange are talking?<!-- o ignored --></pre>
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<pre>I realize these sorts of things must have been asked a million times before, and for that I apologize, but if I could find a couple quick config files or something, I wouldn't harass you folks. :)<!-- o ignored --></pre>
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<pre>Thanks in advance,<!-- o ignored --></pre>
<pre>John Buell<!-- o ignored --></pre>
<pre>Systems Administrator<!-- o ignored --></pre>
<pre>Country Sampler LLC<!-- o ignored --></pre>
<pre>707 Kautz Road<!-- o ignored --></pre>
<pre>St. Charles, IL 60174<!-- o ignored --></pre>
<pre>(630) 762-7806 <!-- o ignored --></pre>
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