<div dir="ltr">Hello,<div>Just wanted to send a follow up. I'm really stumped one this and I really am open to any ideas. When I originally deployed this install 6-7 years ago, I remember taking great notes, but sadly, they've been lost. I know I installed this from "source", not from my distro's repo. I also remember having to modify a few "non-config" files for my specific setup. I notice User_Local.pm and User_Overlay.pm have slightly newer timestamps that the rest of the files in the lib directory, so I'm assuming that's where the changes are. Sadly, I have no idea what I actually changed.</div>
<div><br></div><div style>Also, I've noticed that the problem is not entirely consistent. I've begun sending emails to RT from new accounts when I create them, so my users will be able to access the system. I created 2 accounts yesterday. The first one created the user in RT after only the 2nd email. The second user was not created until the 9th email.</div>
<div style><br></div><div style>Thanks,</div><div style>Thomas</div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Wed, Feb 20, 2013 at 9:06 AM, Thomas Simmons <span dir="ltr"><<a href="mailto:twsnnva@gmail.com" target="_blank">twsnnva@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div><div>Hello All,<br></div>I know the subject is not very descriptive, but this problem is hard to explain in few words.<br>
<br></div><div>We recently upgraded our Samba3+OpenLDAP (NT-Style) domain to Samba4 (Active Directory). I have reconfigured all of our services to authenticate using AD via LDAP, and this is working as expected for most applications. It's also working for RT (3.6.5), but I am seeing very strange behavior that I cannot explain. Let's say I have 2 "classes" of users. Users that used RT before the AD migration and users that have not. The "have not" group includes users that existed in LDAP before the migration but never used RT and users that have been created since migrating from OpenLDAP to AD.<br>
<br></div><div>Users that used RT before AD:<br></div><div>These users can email RT, login to the web interface and can be manually assigned as a requestor on the "people" page. Everything works as expected.<br>
<br></div><div><font><span style="font-family:arial,helvetica,sans-serif">Users that have never used <font>RT</font>:<br></span></font></div><div><font><span style="font-family:arial,helvetica,sans-serif">These users CANNOT email RT (<span>User could not be loaded</span>). They also CANNOT login to the web interface. They CANNOT be assigned as a requestor on the people page.</span></font> However, if they continue emailing RT, after 3-5 tries the user will be created in RT and the user can then also login and be assigned as a requestor. The user will only be created if they EMAIL RT 3 times - attempting to login via the web interface or assigning the user on the people page 3 times (or 10) does NOT create the user in RT.<br>
<div><font><span style="font-family:arial,helvetica,sans-serif"><font><font><font><font><font><font><br></font></font></font></font></font></font></span></font></div><div><font><span style="font-family:arial,helvetica,sans-serif"><font><font><font><font><font><font><font>I do not even know where to begin <font>with this problem. The connection to AD seems fine. <font>I<font>f I reset a password in AD, <font>RT <font>requires the new credentials.</font></font></font></font> Users are created<font> with the pro<font>per info from <font>AD (that I re-configured in RT_SiteC<font><a href="http://onfig.pm" target="_blank">onfig.pm</a></font>), but the user mu<font>st <font>send multiple emails<font> before the account is created.</font></font></font></font></font></font></font></font><br>
<br></font></font></font></font></font></font></span></font></div><div><font><span style="font-family:arial,helvetica,sans-serif"><font><font><font><font><font><font><font>T<font>hanks,<br><font>Thomas</font><br></font></font></font></font></font></font></font></font></span></font></div>
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